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Call centres: going voice-first in the post-Covid world
The infamous first wave of Covid-19 has largely passed. Depending on the country concerned, the pandemic has been contained to some degree and many important lessons have been learned. Evidently, this global panic over such a tiny object travelling through the air has shaken old behaviours and long-...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Elsevier Ltd.
2020
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7494300/ http://dx.doi.org/10.1016/S0969-4765(20)30111-9 |