Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic

To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to...

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Autores principales: Sezgin, Emre, Huang, Yungui, Ramtekkar, Ujjwal, Lin, Simon
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Nature Publishing Group UK 2020
Materias:
Comment
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7494948/
https://www.ncbi.nlm.nih.gov/pubmed/33015374
http://dx.doi.org/10.1038/s41746-020-00332-0
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author Sezgin, Emre
Huang, Yungui
Ramtekkar, Ujjwal
Lin, Simon
author_facet Sezgin, Emre
Huang, Yungui
Ramtekkar, Ujjwal
Lin, Simon
author_sort Sezgin, Emre
collection PubMed
description To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to augment health service capacity to screen symptoms, deliver healthcare information, and reduce exposure. In this commentary, we examined the state of voice assistants (e.g., Google Assistant, Apple Siri, Amazon Alexa) as an emerging tool for remote healthcare delivery service and discussed the readiness of the health system and technology providers to adapt voice assistants as an alternative healthcare delivery modality during a health crisis and pandemic.
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spelling pubmed-74949482020-10-01 Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic Sezgin, Emre Huang, Yungui Ramtekkar, Ujjwal Lin, Simon NPJ Digit Med Comment To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to augment health service capacity to screen symptoms, deliver healthcare information, and reduce exposure. In this commentary, we examined the state of voice assistants (e.g., Google Assistant, Apple Siri, Amazon Alexa) as an emerging tool for remote healthcare delivery service and discussed the readiness of the health system and technology providers to adapt voice assistants as an alternative healthcare delivery modality during a health crisis and pandemic. Nature Publishing Group UK 2020-09-16 /pmc/articles/PMC7494948/ /pubmed/33015374 http://dx.doi.org/10.1038/s41746-020-00332-0 Text en © The Author(s) 2020 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Comment
Sezgin, Emre
Huang, Yungui
Ramtekkar, Ujjwal
Lin, Simon
Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
title Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
title_full Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
title_fullStr Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
title_full_unstemmed Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
title_short Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
title_sort readiness for voice assistants to support healthcare delivery during a health crisis and pandemic
topic Comment
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7494948/
https://www.ncbi.nlm.nih.gov/pubmed/33015374
http://dx.doi.org/10.1038/s41746-020-00332-0
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