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Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19

The unprecedented COVID-19 pandemic has resulted in rapidly evolving best practices for transmission reduction, diagnosis, and treatment. A regular influx of new information has upended traditionally static hospital protocols, adding additional stress and potential for error to an already overextend...

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Autores principales: Stark, Nicholas, Kerrissey, Michaela, Grade, Madeline, Berrean, Beth, Peabody, Christopher
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Department of Emergency Medicine, University of California, Irvine School of Medicine 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7514410/
https://www.ncbi.nlm.nih.gov/pubmed/32970560
http://dx.doi.org/10.5811/westjem.2020.7.48537
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author Stark, Nicholas
Kerrissey, Michaela
Grade, Madeline
Berrean, Beth
Peabody, Christopher
author_facet Stark, Nicholas
Kerrissey, Michaela
Grade, Madeline
Berrean, Beth
Peabody, Christopher
author_sort Stark, Nicholas
collection PubMed
description The unprecedented COVID-19 pandemic has resulted in rapidly evolving best practices for transmission reduction, diagnosis, and treatment. A regular influx of new information has upended traditionally static hospital protocols, adding additional stress and potential for error to an already overextended system. To help equip frontline emergency clinicians with up-to-date protocols throughout the evolving COVID-19 crisis, our team set out to create a dynamic digital tool that centralized and standardized resources from a broad range of platforms across our hospital. Using a design thinking approach, we rapidly built, tested, and deployed a solution using simple, out-of-the-box web technology that enables clinicians to access the specific information they seek within moments. This platform has been rapidly adopted throughout the emergency department, with up to 70% of clinicians using the digital tool on any given shift and 78.6% of users reporting that they “agree” or “strongly agree” that the platform has affected their management of COVID-19 patients. The tool has also proven easily adaptable, with multiple protocols being updated nearly 20 times over two months without issue. This paper describes our development process, challenges, and results to enable other institutions to replicate this process to ensure consistent, high-quality care for patients as the COVID-19 pandemic continues its unpredictable course.
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spelling pubmed-75144102020-09-29 Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19 Stark, Nicholas Kerrissey, Michaela Grade, Madeline Berrean, Beth Peabody, Christopher West J Emerg Med Endemic Infections The unprecedented COVID-19 pandemic has resulted in rapidly evolving best practices for transmission reduction, diagnosis, and treatment. A regular influx of new information has upended traditionally static hospital protocols, adding additional stress and potential for error to an already overextended system. To help equip frontline emergency clinicians with up-to-date protocols throughout the evolving COVID-19 crisis, our team set out to create a dynamic digital tool that centralized and standardized resources from a broad range of platforms across our hospital. Using a design thinking approach, we rapidly built, tested, and deployed a solution using simple, out-of-the-box web technology that enables clinicians to access the specific information they seek within moments. This platform has been rapidly adopted throughout the emergency department, with up to 70% of clinicians using the digital tool on any given shift and 78.6% of users reporting that they “agree” or “strongly agree” that the platform has affected their management of COVID-19 patients. The tool has also proven easily adaptable, with multiple protocols being updated nearly 20 times over two months without issue. This paper describes our development process, challenges, and results to enable other institutions to replicate this process to ensure consistent, high-quality care for patients as the COVID-19 pandemic continues its unpredictable course. Department of Emergency Medicine, University of California, Irvine School of Medicine 2020-09 2020-08-17 /pmc/articles/PMC7514410/ /pubmed/32970560 http://dx.doi.org/10.5811/westjem.2020.7.48537 Text en Copyright: © 2020 Stark et al. http://creativecommons.org/licenses/by/4.0/ This is an open access article distributed in accordance with the terms of the Creative Commons Attribution (CC BY 4.0) License. See: http://creativecommons.org/licenses/by/4.0/
spellingShingle Endemic Infections
Stark, Nicholas
Kerrissey, Michaela
Grade, Madeline
Berrean, Beth
Peabody, Christopher
Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19
title Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19
title_full Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19
title_fullStr Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19
title_full_unstemmed Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19
title_short Streamlining Care in Crisis: Rapid Creation and Implementation of a Digital Support Tool for COVID-19
title_sort streamlining care in crisis: rapid creation and implementation of a digital support tool for covid-19
topic Endemic Infections
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7514410/
https://www.ncbi.nlm.nih.gov/pubmed/32970560
http://dx.doi.org/10.5811/westjem.2020.7.48537
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