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Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical center in Taiwan

BACKGROUND: Assessing patients’ expectations and perceptions of health service delivery is challenging. To understand the service quality in intensive care units (ICUs), we investigated the expected and perceived service quality of ICU care. METHODS: We conducted this study at an ICU of a university...

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Detalles Bibliográficos
Autores principales:	Lu, Shu-Ju, Kao, Hsiu-O, Chang, Bao-Lin, Gong, Shu-Ing, Liu, Shu-Mei, Ku, Shih-Chi, Jerng, Jih-Shuin
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BioMed Central 2020
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7523493/ https://www.ncbi.nlm.nih.gov/pubmed/32993641 http://dx.doi.org/10.1186/s12913-020-05764-8

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