Cargando…

Does an emergency access button increase the patients’ satisfaction and feeling of safety with the out-of-hours health services? A randomised controlled trial in Denmark

OBJECTIVE: To investigate if the option to bypass the telephone queue can increase satisfaction and feeling of safety in callers. DESIGN: Randomised controlled parallel superiority trial. Data from questionnaire survey. SETTING: Two out-of-hours (OOH) services in Denmark. PARTICIPANTS: 217 510 citiz...

Descripción completa

Detalles Bibliográficos
Autores principales:	Ebert, Jonas Fynboe, Huibers, L, Christensen, Bo, Collatz Christensen, Helle, Christensen, Morten Bondo
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2020
Materias:	General practice / Family practice
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7528355/ https://www.ncbi.nlm.nih.gov/pubmed/32998912 http://dx.doi.org/10.1136/bmjopen-2019-030267

Ejemplares similares

Communication quality in telephone triage conducted by general practitioners, nurses or physicians: a quasi-experimental study using the AQTT to assess audio-recorded telephone calls to out-of-hours primary care in Denmark
por: Graversen, Dennis Schou, et al.
Publicado: (2020)

Factors associated with undertriage and overtriage in telephone triage in Danish out-of-hours primary care: a natural quasi-experimental cross-sectional study of randomly selected and high-risk calls
por: Graversen, Dennis Schou, et al.
Publicado: (2023)

Acute care pathways for patients calling the out-of-hours services
por: Søvsø, Morten Breinholt, et al.
Publicado: (2020)

Paper- or Web-Based Questionnaire Invitations as a Method for Data Collection: Cross-Sectional Comparative Study of Differences in Response Rate, Completeness of Data, and Financial Cost
por: Ebert, Jonas Fynboe, et al.
Publicado: (2018)

Contacting out-of-hours primary care or emergency medical services for time-critical conditions - impact on patient outcomes
por: Søvsø, Morten Breinholt, et al.
Publicado: (2019)

Age-related differences in motives for contacting out-of-hours primary care: a cross-sectional questionnaire study in Denmark
por: Moth, Grete, et al.
Publicado: (2020)

Sociodemographic Characteristics Associated with Contacts to Emergency Medical Services and Out-of-Hours Primary Care: An Observational Study of 2.3 Million Citizens
por: Søvsø, Morten Breinholt, et al.
Publicado: (2020)

Who attends out-of-hours general practice appointments? Analysis of a patient cohort accessing new out-of-hours units
por: Kelly, Shona, J., et al.
Publicado: (2018)

Development and evaluation of an “emergency access button” in Danish out-of-hours primary care: a study protocol of a randomized controlled trial
por: Ebert, J. F., et al.
Publicado: (2017)

Use of general practice before and after mild traumatic brain injury: a nationwide population-based cohort study in Denmark
por: Galili, Stine Fjendbo, et al.
Publicado: (2017)

Patient motives for contacting out-of-hours care in Denmark: a cross-sectional study
por: Huibers, Linda, et al.
Publicado: (2020)

Prenatal exposure to antiepileptic drugs and use of primary healthcare during childhood: a population-based cohort study in Denmark
por: Würtz, Anne Mette, et al.
Publicado: (2017)

Variation of GP antibiotic prescribing tendency for contacts with out-of-hours primary care in Denmark – a cross-sectional register-based study
por: Huibers, Linda, et al.
Publicado: (2022)

Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study
por: Tranberg, Mette, et al.
Publicado: (2018)

Antibiotic prescribing patterns in out-of-hours primary care: A population-based descriptive study
por: Huibers, Linda, et al.
Publicado: (2014)

Empathy, burn-out and the use of gut feeling: a cross-sectional survey of Danish general practitioners
por: Pedersen, Anette Fischer, et al.
Publicado: (2018)

General practitioners’ experiences with out-of-hours cardiorespiratory consultations: a qualitative study
por: Schols, Angel M R, et al.
Publicado: (2016)

Variation in daytime general practice services and association with out-of-hours use for older patients: protocol for a Danish cohort study
por: Olsen, Jonas K, et al.
Publicado: (2023)

Presentation and management of insect bites in out-of-hours primary care: a descriptive study
por: Finnikin, Samuel John, et al.
Publicado: (2023)

Workload and management of childhood fever at general practice out-of-hours care: an observational cohort study
por: de Bont, Eefje G P M, et al.
Publicado: (2015)

Out-of-hours antibiotic prescription after screening with C reactive protein: a randomised controlled study
por: Rebnord, Ingrid Keilegavlen, et al.
Publicado: (2016)

Drug prescription by telephone consultation in Danish out-of-hours primary care: a population-based study of frequency and associations with clinical severity and diagnosis
por: Moth, Grete, et al.
Publicado: (2014)

Drug prescriptions in Danish out-of-hours primary care: a 1-yearpopulation-based study
por: Christensen, Morten Bondo, et al.
Publicado: (2016)

Optimising the quality of antibiotic prescribing in out-of-hours primary care in Belgium: a study protocol for an action research project
por: Colliers, Annelies, et al.
Publicado: (2017)

What proportion of patients at the end of life contact out-of-hours primary care? A data linkage study in Oxfordshire
por: Brettell, Rachel, et al.
Publicado: (2018)

No such thing as bad publicity? A quantitative content analysis of print media representations of primary care out-of-hours services
por: Foster, Hamish, et al.
Publicado: (2019)

Are there gender disparities in symptom presentation or triage of patients with chest discomfort at primary care out-of-hours services? An observational study
por: van der Meer, Manon G., et al.
Publicado: (2019)

Preschool children in Danish out-of-hours primary care: a one-year descriptive study of face-to-face consultations
por: Lous, Jørgen, et al.
Publicado: (2019)

The impact of demand management strategies on parents’ decision-making for out-of-hours primary care: findings from a survey in The Netherlands
por: Giesen, Marie-Jeanne, et al.
Publicado: (2017)

Towards an optimal composition of general practitioners and nurse practitioners in out-of-hours primary care teams: a quasi-experimental study
por: van der Biezen, Mieke, et al.
Publicado: (2017)

Consumption in out-of-hours health care: Danes double Dutch?
por: Huibers, Linda, et al.
Publicado: (2014)

Health care utilization related to the introduction of designated GPs at care homes in Denmark: a register-based study
por: Christensen, Line Due, et al.
Publicado: (2022)

How do patients and general practitioners in Denmark perceive the communicative advantages and disadvantages of access via email consultations? A media-theoretical qualitative study
por: Grønning, Anette, et al.
Publicado: (2020)

Clinical practice patterns among native and immigrant doctors doing out-of-hours work in Norway: a registry-based observational study
por: Sandvik, Hogne, et al.
Publicado: (2012)

Medical management of acute upper respiratory infections in an urban primary care out-of-hours facility: cross-sectional study of patient presentations and expectations
por: O’Connor, Raymond, et al.
Publicado: (2019)

Help-seeking behaviour outside office hours in Denmark, the Netherlands and Switzerland: a questionnaire study exploring responses to hypothetical cases
por: Huibers, Linda, et al.
Publicado: (2018)

Preschool children in out-of-hours primary care – a questionnaire-based cross-sectional study of factors related to the medical relevance of health problems
por: Moth, Grete, et al.
Publicado: (2017)

Point-of-care blood tests during home visits by out-of-hours primary care clinicians; a mixed methods evaluation of a service improvement
por: Hayward, Gail, et al.
Publicado: (2020)

What do we know about demand, use and outcomes in primary care out-of-hours services? A systematic scoping review of international literature
por: Foster, Hamish, et al.
Publicado: (2020)

Is the time of calling helpful for differentiating transient ischaemic attack and stroke from mimics in primary care out-of-hours services? A cross-sectional study
por: Erkelens, Daphne CA, et al.
Publicado: (2020)

Cannot write session to /tmp/vufind_sessions/sess_f8ugrkddql0504qb250ddv7itt