Cargando…

Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas

Worker health centers and health zones provide occupational healthcare services to workers in underserved areas of industrial health. Health zones cannot counsel workers on occupational disease prevention; worker health center personnel have to provide such services through in-person visits. Video t...

Descripción completa

Detalles Bibliográficos
Autores principales: Park, Hyun Sang, Kim, Kwang il, Soh, Jae Young, Hyun, Young Ho, Lee, Bang Eun, Lee, Jong Hwa, Jo, Jung Gwon, Lee, Han Chae, Kim, Hwa Sun
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7529321/
https://www.ncbi.nlm.nih.gov/pubmed/33006060
http://dx.doi.org/10.1007/s10916-020-01664-w
_version_ 1783589414386008064
author Park, Hyun Sang
Kim, Kwang il
Soh, Jae Young
Hyun, Young Ho
Lee, Bang Eun
Lee, Jong Hwa
Jo, Jung Gwon
Lee, Han Chae
Kim, Hwa Sun
author_facet Park, Hyun Sang
Kim, Kwang il
Soh, Jae Young
Hyun, Young Ho
Lee, Bang Eun
Lee, Jong Hwa
Jo, Jung Gwon
Lee, Han Chae
Kim, Hwa Sun
author_sort Park, Hyun Sang
collection PubMed
description Worker health centers and health zones provide occupational healthcare services to workers in underserved areas of industrial health. Health zones cannot counsel workers on occupational disease prevention; worker health center personnel have to provide such services through in-person visits. Video teleconsultation can increase the accessibility of high-quality services to workers who visit health zones and improve professional personnel’s efficiency. This study aimed to develop a system and an infrastructure that could facilitate video teleconsultation services between worker health centers and health zones, and analyze the services’ operation status. A video teleconsultation process based on the role of local and remote institutions was designed. Based on the designed services, a web system supporting teleconsultation and an integrated gateway guaranteeing the interface with medical equipment in the web environment was developed. After analyzing the working environment, an infrastructure consisting of networks, video equipment, medical equipment, and servers necessary for teleconsultation was designed. Statistical results from the developed system and a satisfaction survey conducted by the Korea Occupational Safety and Health Agency were used to analyze the video teleconsultation services’ operation status. A system, gateway, and hardware infrastructure within 21 worker health centers and 21 health zones has been operating this service since January 1, 2018. Over two years, the total number of teleconsultation service users was 4979, and the total number of questionnaire respondents was 1270. The total number of service activities was 6388 and total satisfaction was rated as 4.58 (± 0.59) out of 5. In this study, video teleconsultation services were evaluated as being very satisfactory. In particular, service accessibility and local medical personnel service were rated highly, demonstrating that the developed system and infrastructure were well designed according to the goals of the project.
format Online
Article
Text
id pubmed-7529321
institution National Center for Biotechnology Information
language English
publishDate 2020
publisher Springer US
record_format MEDLINE/PubMed
spelling pubmed-75293212020-10-02 Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas Park, Hyun Sang Kim, Kwang il Soh, Jae Young Hyun, Young Ho Lee, Bang Eun Lee, Jong Hwa Jo, Jung Gwon Lee, Han Chae Kim, Hwa Sun J Med Syst Patient Facing Systems Worker health centers and health zones provide occupational healthcare services to workers in underserved areas of industrial health. Health zones cannot counsel workers on occupational disease prevention; worker health center personnel have to provide such services through in-person visits. Video teleconsultation can increase the accessibility of high-quality services to workers who visit health zones and improve professional personnel’s efficiency. This study aimed to develop a system and an infrastructure that could facilitate video teleconsultation services between worker health centers and health zones, and analyze the services’ operation status. A video teleconsultation process based on the role of local and remote institutions was designed. Based on the designed services, a web system supporting teleconsultation and an integrated gateway guaranteeing the interface with medical equipment in the web environment was developed. After analyzing the working environment, an infrastructure consisting of networks, video equipment, medical equipment, and servers necessary for teleconsultation was designed. Statistical results from the developed system and a satisfaction survey conducted by the Korea Occupational Safety and Health Agency were used to analyze the video teleconsultation services’ operation status. A system, gateway, and hardware infrastructure within 21 worker health centers and 21 health zones has been operating this service since January 1, 2018. Over two years, the total number of teleconsultation service users was 4979, and the total number of questionnaire respondents was 1270. The total number of service activities was 6388 and total satisfaction was rated as 4.58 (± 0.59) out of 5. In this study, video teleconsultation services were evaluated as being very satisfactory. In particular, service accessibility and local medical personnel service were rated highly, demonstrating that the developed system and infrastructure were well designed according to the goals of the project. Springer US 2020-10-01 2020 /pmc/articles/PMC7529321/ /pubmed/33006060 http://dx.doi.org/10.1007/s10916-020-01664-w Text en © Springer Science+Business Media, LLC, part of Springer Nature 2020 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Patient Facing Systems
Park, Hyun Sang
Kim, Kwang il
Soh, Jae Young
Hyun, Young Ho
Lee, Bang Eun
Lee, Jong Hwa
Jo, Jung Gwon
Lee, Han Chae
Kim, Hwa Sun
Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas
title Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas
title_full Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas
title_fullStr Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas
title_full_unstemmed Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas
title_short Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas
title_sort development and operation of a video teleconsultation system using integrated medical equipment gateway: a national project for workers in underserved areas
topic Patient Facing Systems
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7529321/
https://www.ncbi.nlm.nih.gov/pubmed/33006060
http://dx.doi.org/10.1007/s10916-020-01664-w
work_keys_str_mv AT parkhyunsang developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT kimkwangil developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT sohjaeyoung developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT hyunyoungho developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT leebangeun developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT leejonghwa developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT jojunggwon developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT leehanchae developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas
AT kimhwasun developmentandoperationofavideoteleconsultationsystemusingintegratedmedicalequipmentgatewayanationalprojectforworkersinunderservedareas