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Patient Complaints: Patients’ and Physicians’ Interaction in Handling Complex Requests of Care
OBJECTIVE: The study report focuses on the interaction of patients’ complaint cases and their related physicians’ responses in handling patients’ complex requests based on the dynamics of power and ideology. METHOD: Data consist of 3 selected patients’ complaints and 7 physicians’ responses in a spe...
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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SAGE Publications
2019
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7534125/ https://www.ncbi.nlm.nih.gov/pubmed/33062865 http://dx.doi.org/10.1177/2374373519865132 |
Sumario: | OBJECTIVE: The study report focuses on the interaction of patients’ complaint cases and their related physicians’ responses in handling patients’ complex requests based on the dynamics of power and ideology. METHOD: Data consist of 3 selected patients’ complaints and 7 physicians’ responses in a specialized medical care organization in December 2016. Data of the qualitative case study were used in narrative analysis. RESULTS: The study revealed storylines of narratives ending in physicians’ collective ideology of encounters with dissatisfied patients. CONCLUSION: The interaction between patients’ complaints and physicians’ responses showed emergent patterns of conflicts, which were both constraining and enabling. |
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