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Patient Complaints: Patients’ and Physicians’ Interaction in Handling Complex Requests of Care

OBJECTIVE: The study report focuses on the interaction of patients’ complaint cases and their related physicians’ responses in handling patients’ complex requests based on the dynamics of power and ideology. METHOD: Data consist of 3 selected patients’ complaints and 7 physicians’ responses in a spe...

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Detalles Bibliográficos
Autor principal: Ryynänen, Sanna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7534125/
https://www.ncbi.nlm.nih.gov/pubmed/33062865
http://dx.doi.org/10.1177/2374373519865132
Descripción
Sumario:OBJECTIVE: The study report focuses on the interaction of patients’ complaint cases and their related physicians’ responses in handling patients’ complex requests based on the dynamics of power and ideology. METHOD: Data consist of 3 selected patients’ complaints and 7 physicians’ responses in a specialized medical care organization in December 2016. Data of the qualitative case study were used in narrative analysis. RESULTS: The study revealed storylines of narratives ending in physicians’ collective ideology of encounters with dissatisfied patients. CONCLUSION: The interaction between patients’ complaints and physicians’ responses showed emergent patterns of conflicts, which were both constraining and enabling.