Online support information for students with disabilities in colleges and universities during the COVID-19 pandemic

BACKGROUND: The COVID-19 pandemic necessitated a rapid shift to remote instruction. This may have caused particular challenges for students with disabilities. OBJECTIVE: We aimed to describe the availability of remote instruction and counseling resources on the disability/accessibility websites of colleges and universities in the greater New York City area. At the time this study was conducted, this region was the global COVID-19 epicenter. METHODS: All colleges/universities in the New York City metropolitan area were identified using Petersen’s online search guide. Descriptive information (institution’s name, size, and location) was recorded. The disability/accessibility pages of websites were located and examined for remote instructional resources for both educators and for students, a way to make an appointment with the counseling center (phone number and/or email address), and a link to the counseling center. Descriptive statistics were recorded (percentages of small, medium, large size institutions, mean, median, range and standard deviations of enrollments, and number and percentage of institutions that provided online accessibility resources) and one-sided Chi square tests were conducted to test the relationship between school size and the availability of resources. RESULTS: 17% of the colleges/universities had no link to disability/accessibility services on their websites. Of the remaining 127 institutions, few made the aforementioned resources available on the disability/accessibility page. The most prevalent resource observed was providing students with remote instruction assistance. The association between school size and the aforementioned resources was not statistically significant. CONCLUSION: Making information available to students with disabilities is a fundamental part of accessibility in higher education. Doing so is all the more necessary given the challenges wrought by the COVID-19 pandemic, challenges which are likely to continue for years to come.