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Telephone nurses' strategies for managing difficult calls: A qualitative content analysis
AIM: To describe telenurses' strategies for managing difficult calls. BACKGROUND: Telenursing is a growing and complex area and places great demands on telenurses' knowledge and skills and on their ability to communicate and listen. To become emotionally concerned is central to telenurses&...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
John Wiley and Sons Inc.
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7544854/ https://www.ncbi.nlm.nih.gov/pubmed/33072350 http://dx.doi.org/10.1002/nop2.549 |