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Telephone nurses' strategies for managing difficult calls: A qualitative content analysis

AIM: To describe telenurses' strategies for managing difficult calls. BACKGROUND: Telenursing is a growing and complex area and places great demands on telenurses' knowledge and skills and on their ability to communicate and listen. To become emotionally concerned is central to telenurses&...

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Detalles Bibliográficos
Autores principales:	Eriksson, Irene, Wilhsson, Marie, Blom, Therese, Broo Wahlström, Carina, Larsson, Margaretha
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	John Wiley and Sons Inc. 2020
Materias:	Research Articles
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7544854/ https://www.ncbi.nlm.nih.gov/pubmed/33072350 http://dx.doi.org/10.1002/nop2.549

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