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Logistics customer services
This chapter discusses customer service in logistics in terms of different elements, the relative importance of those elements, and how these elements impact the effectiveness of logistics operations. It also explains the sales–service relation model and how to measure service level. Other topics in...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7563975/ http://dx.doi.org/10.1016/B978-0-12-815974-3.00008-3 |
| _version_ | 1783595609585876992 |
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| author | Sarder, MD |
| author_facet | Sarder, MD |
| author_sort | Sarder, MD |
| collection | PubMed |
| description | This chapter discusses customer service in logistics in terms of different elements, the relative importance of those elements, and how these elements impact the effectiveness of logistics operations. It also explains the sales–service relation model and how to measure service level. Other topics include order cycle time, how to determine optimal service levels, and acceptable service variation in logistics. |
| format | Online Article Text |
| id | pubmed-7563975 |
| institution | National Center for Biotechnology Information |
| language | English |
| publishDate | 2021 |
| record_format | MEDLINE/PubMed |
| spelling | pubmed-75639752020-10-16 Logistics customer services Sarder, MD Logistics Transportation Systems Article This chapter discusses customer service in logistics in terms of different elements, the relative importance of those elements, and how these elements impact the effectiveness of logistics operations. It also explains the sales–service relation model and how to measure service level. Other topics include order cycle time, how to determine optimal service levels, and acceptable service variation in logistics. 2021 2020-10-16 /pmc/articles/PMC7563975/ http://dx.doi.org/10.1016/B978-0-12-815974-3.00008-3 Text en Copyright © 2021 Elsevier Inc. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
| spellingShingle | Article Sarder, MD Logistics customer services |
| title | Logistics customer services |
| title_full | Logistics customer services |
| title_fullStr | Logistics customer services |
| title_full_unstemmed | Logistics customer services |
| title_short | Logistics customer services |
| title_sort | logistics customer services |
| topic | Article |
| url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7563975/ http://dx.doi.org/10.1016/B978-0-12-815974-3.00008-3 |
| work_keys_str_mv | AT sardermd logisticscustomerservices |