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Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes
Background: Little has been done regarding the research on quality and quantity of patient support groups (PSGs) and how they can be improved. Here, we present three-year experiences of a quality improvement (QI) program of our PSGs. Methods: We launched earlier on a three-year project to improve ou...
Autores principales: | , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7579603/ https://www.ncbi.nlm.nih.gov/pubmed/33007826 http://dx.doi.org/10.3390/ijerph17197155 |
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author | Wu, Chieh-Liang Liou, Chia-Hua Liu, Shih-An Chen, Cheng-Hsu Sheu, Wayne H-H Chou, I-Ju Tsai, Shang-Feng |
author_facet | Wu, Chieh-Liang Liou, Chia-Hua Liu, Shih-An Chen, Cheng-Hsu Sheu, Wayne H-H Chou, I-Ju Tsai, Shang-Feng |
author_sort | Wu, Chieh-Liang |
collection | PubMed |
description | Background: Little has been done regarding the research on quality and quantity of patient support groups (PSGs) and how they can be improved. Here, we present three-year experiences of a quality improvement (QI) program of our PSGs. Methods: We launched earlier on a three-year project to improve our PSGs, including the number and quality of curricula. Data were collected on the number of PSGs, curricula, and participants. Results: In the first year, we organized relevant resources of our hospital and established a standard protocol for applying financial support and reporting the results. In the second year, we elected “the best patient” to promote sense of honor and better peer supports. In the third year, we surveyed through questionnaires participants’ health literacy to improve their feedback. Competitions and exhibitions of achievements were held each year to share results of every PSG. Finally, we had increased the volume of participation of patients and family over these three years (3968, 5401 (+35.5%) and 5963 (+50.3%)). Participation of staff also increased significantly (489 and 551 (+12.7%)). Furthermore, more interdisciplinary curricula were generated, with fewer doctors (38.2% to 29%), but greater numbers of the following: nurses (4.9% to 17.4%), nurse practitioners (0.4% to 14.5%), medical laboratory scientists (2.5% to 16.3%), social workers (4.7% to 41.7%), and teachers from outside (0% to 1.8%). Conclusion: In this first study on QI efforts on PSGs, we enlisted a core change team, drew a stakeholder map, and selected an improvement framework with good results. |
format | Online Article Text |
id | pubmed-7579603 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-75796032020-10-29 Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes Wu, Chieh-Liang Liou, Chia-Hua Liu, Shih-An Chen, Cheng-Hsu Sheu, Wayne H-H Chou, I-Ju Tsai, Shang-Feng Int J Environ Res Public Health Article Background: Little has been done regarding the research on quality and quantity of patient support groups (PSGs) and how they can be improved. Here, we present three-year experiences of a quality improvement (QI) program of our PSGs. Methods: We launched earlier on a three-year project to improve our PSGs, including the number and quality of curricula. Data were collected on the number of PSGs, curricula, and participants. Results: In the first year, we organized relevant resources of our hospital and established a standard protocol for applying financial support and reporting the results. In the second year, we elected “the best patient” to promote sense of honor and better peer supports. In the third year, we surveyed through questionnaires participants’ health literacy to improve their feedback. Competitions and exhibitions of achievements were held each year to share results of every PSG. Finally, we had increased the volume of participation of patients and family over these three years (3968, 5401 (+35.5%) and 5963 (+50.3%)). Participation of staff also increased significantly (489 and 551 (+12.7%)). Furthermore, more interdisciplinary curricula were generated, with fewer doctors (38.2% to 29%), but greater numbers of the following: nurses (4.9% to 17.4%), nurse practitioners (0.4% to 14.5%), medical laboratory scientists (2.5% to 16.3%), social workers (4.7% to 41.7%), and teachers from outside (0% to 1.8%). Conclusion: In this first study on QI efforts on PSGs, we enlisted a core change team, drew a stakeholder map, and selected an improvement framework with good results. MDPI 2020-09-30 2020-10 /pmc/articles/PMC7579603/ /pubmed/33007826 http://dx.doi.org/10.3390/ijerph17197155 Text en © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Wu, Chieh-Liang Liou, Chia-Hua Liu, Shih-An Chen, Cheng-Hsu Sheu, Wayne H-H Chou, I-Ju Tsai, Shang-Feng Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes |
title | Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes |
title_full | Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes |
title_fullStr | Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes |
title_full_unstemmed | Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes |
title_short | Quality Improvement Initiatives in Reforming Patient Support Groups—Three-Year Outcomes |
title_sort | quality improvement initiatives in reforming patient support groups—three-year outcomes |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7579603/ https://www.ncbi.nlm.nih.gov/pubmed/33007826 http://dx.doi.org/10.3390/ijerph17197155 |
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