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Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()

INTRODUCTION: The global pandemic of COVID-19 has led to rapid implementation of telemedicine, but there is little information on patient satisfaction of this system as an alternative to face-to-face care. OBJECTIVE: To evaluate urological patient satisfaction with teleconsultation during the COVID-...

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Autores principales: Leibar Tamayo, A., Linares Espinós, E., Ríos González, E., Trelles Guzmán, C., Álvarez-Maestro, M., de Castro Guerín, C., Fernández-Pascual, E., Girón de Francisco, M., Gómez de Vicente, J.M., Gómez Rivas, J., Mainez Rodriguez, J.A., Pérez-Carral, J.R., Garcia-Matres, M.J., Martinez-Piñeiro, L.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: AEU. Published by Elsevier España, S.L.U. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7585720/
http://dx.doi.org/10.1016/j.acuroe.2020.10.004
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author Leibar Tamayo, A.
Linares Espinós, E.
Ríos González, E.
Trelles Guzmán, C.
Álvarez-Maestro, M.
de Castro Guerín, C.
Fernández-Pascual, E.
Girón de Francisco, M.
Gómez de Vicente, J.M.
Gómez Rivas, J.
Mainez Rodriguez, J.A.
Pérez-Carral, J.R.
Garcia-Matres, M.J.
Martinez-Piñeiro, L.
author_facet Leibar Tamayo, A.
Linares Espinós, E.
Ríos González, E.
Trelles Guzmán, C.
Álvarez-Maestro, M.
de Castro Guerín, C.
Fernández-Pascual, E.
Girón de Francisco, M.
Gómez de Vicente, J.M.
Gómez Rivas, J.
Mainez Rodriguez, J.A.
Pérez-Carral, J.R.
Garcia-Matres, M.J.
Martinez-Piñeiro, L.
author_sort Leibar Tamayo, A.
collection PubMed
description INTRODUCTION: The global pandemic of COVID-19 has led to rapid implementation of telemedicine, but there is little information on patient satisfaction of this system as an alternative to face-to-face care. OBJECTIVE: To evaluate urological patient satisfaction with teleconsultation during the COVID-19 pandemic. MATERIAL AND METHODS: Observational, prospective, cross-sectional, non-interventional study carried out by telephone survey during the period considered as the peak of the pandemic (March-April 2020). A quality survey composed of 11 questions on urological care provided by physicians during the COVID-19 pandemic was conducted, selecting a representative sample of patients attended by teleconsultation. RESULTS: Two hundred patients were contacted by telephone to answer a survey on the quality of teleconsultation. The distribution of patients surveyed among the specialized consultations was homogeneous with the number of consultations cited in the period;18% of them required assistance from family members. Sixty percent of patients avoided going to a medical center during the pandemic. Of the surveyed patients, 42% had cancelled diagnostic tests, 59% had cancelled medical consultations, 3.5% had cancelled treatments and 1%, had cancelled interventions. Ten percent reported a worsening of urological symptoms during confinement. According to physicians, consultations were effectively delivered in 72% of cases, with teleconsultation being carried out by their usual urologist in 81%. Teleconsultation overall satisfaction level was 9 (IQI 8−10), and 61.5% of respondents consider teleconsultation as a "health care option" after the healthcare crisis. CONCLUSION: Teleconsultation has been evaluated with a high level of satisfaction during the COVID-19 pandemic, offering continuous care to urological patients during the healthcare crisis. The perceived quality offers a field of optional telematic assistance in selected patients, which should be re-evaluated in a period without confinement measures.
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spelling pubmed-75857202020-10-26 Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic() Leibar Tamayo, A. Linares Espinós, E. Ríos González, E. Trelles Guzmán, C. Álvarez-Maestro, M. de Castro Guerín, C. Fernández-Pascual, E. Girón de Francisco, M. Gómez de Vicente, J.M. Gómez Rivas, J. Mainez Rodriguez, J.A. Pérez-Carral, J.R. Garcia-Matres, M.J. Martinez-Piñeiro, L. Actas Urologicas Espan~olas Original Article INTRODUCTION: The global pandemic of COVID-19 has led to rapid implementation of telemedicine, but there is little information on patient satisfaction of this system as an alternative to face-to-face care. OBJECTIVE: To evaluate urological patient satisfaction with teleconsultation during the COVID-19 pandemic. MATERIAL AND METHODS: Observational, prospective, cross-sectional, non-interventional study carried out by telephone survey during the period considered as the peak of the pandemic (March-April 2020). A quality survey composed of 11 questions on urological care provided by physicians during the COVID-19 pandemic was conducted, selecting a representative sample of patients attended by teleconsultation. RESULTS: Two hundred patients were contacted by telephone to answer a survey on the quality of teleconsultation. The distribution of patients surveyed among the specialized consultations was homogeneous with the number of consultations cited in the period;18% of them required assistance from family members. Sixty percent of patients avoided going to a medical center during the pandemic. Of the surveyed patients, 42% had cancelled diagnostic tests, 59% had cancelled medical consultations, 3.5% had cancelled treatments and 1%, had cancelled interventions. Ten percent reported a worsening of urological symptoms during confinement. According to physicians, consultations were effectively delivered in 72% of cases, with teleconsultation being carried out by their usual urologist in 81%. Teleconsultation overall satisfaction level was 9 (IQI 8−10), and 61.5% of respondents consider teleconsultation as a "health care option" after the healthcare crisis. CONCLUSION: Teleconsultation has been evaluated with a high level of satisfaction during the COVID-19 pandemic, offering continuous care to urological patients during the healthcare crisis. The perceived quality offers a field of optional telematic assistance in selected patients, which should be re-evaluated in a period without confinement measures. AEU. Published by Elsevier España, S.L.U. 2020-11 2020-10-25 /pmc/articles/PMC7585720/ http://dx.doi.org/10.1016/j.acuroe.2020.10.004 Text en © 2020 AEU. Published by Elsevier España, S.L.U. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Original Article
Leibar Tamayo, A.
Linares Espinós, E.
Ríos González, E.
Trelles Guzmán, C.
Álvarez-Maestro, M.
de Castro Guerín, C.
Fernández-Pascual, E.
Girón de Francisco, M.
Gómez de Vicente, J.M.
Gómez Rivas, J.
Mainez Rodriguez, J.A.
Pérez-Carral, J.R.
Garcia-Matres, M.J.
Martinez-Piñeiro, L.
Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()
title Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()
title_full Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()
title_fullStr Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()
title_full_unstemmed Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()
title_short Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic()
title_sort evaluation of teleconsultation system in the urological patient during the covid-19 pandemic()
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7585720/
http://dx.doi.org/10.1016/j.acuroe.2020.10.004
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