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Using patient feedback to drive quality improvement in hospitals: a qualitative study

OBJECTIVES: Although different forms of patient feedback are available, their use in hospital management is still limited. The objective of this study is to explore how patient feedback is currently used in hospitals to improve quality. DESIGN: This is a qualitative exploratory multiple case study....

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Detalles Bibliográficos
Autores principales:	Berger, Simone, Saut, Ana Maria, Berssaneti, Fernando Tobal
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2020
Materias:	Health Services Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7590344/ https://www.ncbi.nlm.nih.gov/pubmed/33099495 http://dx.doi.org/10.1136/bmjopen-2020-037641

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