A Mentor, Advisor, and Coach (MAC) Program to Enhance the Resident and Mentor Experience

INTRODUCTION: While residents must meet standardized educational milestones to graduate, individualized mentorship and guidance can help them achieve personal and career goals. A novel mentor, advisor, and coach (MAC) program was created for residents of the Yale University Traditional Internal Medicine Residency Program to help them attain these goals. METHODS: Internal medicine faculty were recruited into the MAC program and matched with residents, with each faculty paired with one to three mentees. A structured roadmap was used to guide program content (including topics of mentoring, advising, and coaching), and meetings were individualized to cater to the needs of residents. During the 2017–2018 academic year, online surveys and focus groups were used to obtain feedback from participants. RESULTS: Survey responses were obtained from 50 of the 116 residents (43%) and 21 of the 49 MAC faculty (43%). Thirteen residents and five MAC faculty participated in in-person focus groups. Most participants (92% of interns, 83% of residents, and 95% of MAC faculty) felt the program was beneficial and should continue. Individualized relationships and meeting content were key to the program's success. Areas for improvement included clarification of the program's purpose and each party's responsibilities in scheduling meetings. MAC faculty also requested faculty development tools to help them meet expectations of being a MAC. DISCUSSION: The MAC program provided a successful avenue for mentorship and guidance for residents. Central themes to enhance participants' experience were individualization and flexibility, mutual agreement of the ground rules, and enhanced communication from program leadership.