Measuring student satisfaction as the first assessment of the Program of Combined Studies in Medicine, an MD/PhD-like program of the Faculty of Medicine, National Autonomous University of Mexico

BACKGROUND: The Program of Combined Studies in Medicine (PECEM, by its acronym in Spanish) is a program for simultaneous bachelor and doctorate studies (MD/PhD) that enrolls students who show academic excellence and interest in scientific research. The initial doctoral training comprises seven six-month research stays in different laboratories or clinical or computer areas with different high-quality scientific advisors who provide students with a unique experience for their scientific training. Therefore, satisfaction in this stage is decisive for students’ performance and physical and psychological health. The aim of the present study was to administer a questionnaire to measure students’ satisfaction with their research experience as a service-product bundle. METHODS: Students answered an online questionnaire that evaluated three dimensions: perceived quality of the advisor, skills development, and infrastructure and support. Several satisfiers were also evaluated: recommendation of the advisor to peers, fulfillment of student expectations and satisfaction with the program. Correlations were calculated using Fisher’s exact test. The significance was set at p < 0.05. RESULTS: The high quality of the advisor, skills development and guidance during the stay were satisfiers correlated to the students’ recommendation of their advisors to their peers and to the fulfillment of the students’ scientific expectations. Conversely, skills development and infrastructure and support were satisfiers for a good to excellent experience as a PECEM student. A lack of direct interaction with the advisor’s workgroup was related to dissatisfaction. CONCLUSIONS: The nontangible products of the service, such as a positive interaction between the student, the advisor and the advisor’s workgroup as well as support obtained during the research stay, were satisfiers. These data indicate that promoting a fruitful bond between the student and advisor is a priority to ensure the quality of our innovative MD/PhD program.