New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China

The tourism industry is in a fight for survival during the coronavirus pandemic. This essay was written based upon several interviews conducted with directors and general managers of nine well-known hotels in China with the aim to investigate what new technologies are used to mitigate the impact of...

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Detalles Bibliográficos
Autor principal: Lau, Arthur
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2020
Materias:
Viewpoints
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7682516/
http://dx.doi.org/10.1007/s40558-020-00193-z
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author Lau, Arthur
author_facet Lau, Arthur
author_sort Lau, Arthur
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description The tourism industry is in a fight for survival during the coronavirus pandemic. This essay was written based upon several interviews conducted with directors and general managers of nine well-known hotels in China with the aim to investigate what new technologies are used to mitigate the impact of the pandemic. DeLone and McLean’s Information System Success Model was applied to examine the adopted digital technologies. Live-stream promotion and live-stream conference are introduced to primarily improve information quality, while 5G technology and Wi-Fi 6 are installed to enhance the system quality. Facial recognition, AI, and Robots are integrated to the daily operations to enhance service quality. Challenges and future directions are discussed.
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spelling pubmed-76825162020-11-24 New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China Lau, Arthur Inf Technol Tourism Viewpoints The tourism industry is in a fight for survival during the coronavirus pandemic. This essay was written based upon several interviews conducted with directors and general managers of nine well-known hotels in China with the aim to investigate what new technologies are used to mitigate the impact of the pandemic. DeLone and McLean’s Information System Success Model was applied to examine the adopted digital technologies. Live-stream promotion and live-stream conference are introduced to primarily improve information quality, while 5G technology and Wi-Fi 6 are installed to enhance the system quality. Facial recognition, AI, and Robots are integrated to the daily operations to enhance service quality. Challenges and future directions are discussed. Springer Berlin Heidelberg 2020-11-23 2020 /pmc/articles/PMC7682516/ http://dx.doi.org/10.1007/s40558-020-00193-z Text en © Springer-Verlag GmbH Germany, part of Springer Nature 2020 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Viewpoints
Lau, Arthur
New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China
title New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China
title_full New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China
title_fullStr New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China
title_full_unstemmed New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China
title_short New technologies used in COVID-19 for business survival: Insights from the Hotel Sector in China
title_sort new technologies used in covid-19 for business survival: insights from the hotel sector in china
topic Viewpoints
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7682516/
http://dx.doi.org/10.1007/s40558-020-00193-z
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