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Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families

In the spring of 2020, our hospital faced a surge of critically ill coronavirus disease 2019 patients, with intensive care unit (ICU) occupancy peaking at 204% of the baseline maximum capacity. In anticipation of this surge, we developed a remote communication liaison program to help the ICU and pal...

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Autores principales: Lipworth, Adam D., Collins, Elizabeth J., Keitz, Sheri A., Hesketh, Paul J., Resnic, Frederic S., Wozniak, Joanne M., Mosenthal, Anne C.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Published by Elsevier Inc. on behalf of American Academy of Hospice and Palliative Medicine. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7685060/
https://www.ncbi.nlm.nih.gov/pubmed/33246074
http://dx.doi.org/10.1016/j.jpainsymman.2020.11.016
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author Lipworth, Adam D.
Collins, Elizabeth J.
Keitz, Sheri A.
Hesketh, Paul J.
Resnic, Frederic S.
Wozniak, Joanne M.
Mosenthal, Anne C.
author_facet Lipworth, Adam D.
Collins, Elizabeth J.
Keitz, Sheri A.
Hesketh, Paul J.
Resnic, Frederic S.
Wozniak, Joanne M.
Mosenthal, Anne C.
author_sort Lipworth, Adam D.
collection PubMed
description In the spring of 2020, our hospital faced a surge of critically ill coronavirus disease 2019 patients, with intensive care unit (ICU) occupancy peaking at 204% of the baseline maximum capacity. In anticipation of this surge, we developed a remote communication liaison program to help the ICU and palliative care teams support families of critically ill patients. In just nine days from inception until implementation, we recruited and prepared ambulatory specialty providers to serve in this role effectively, despite minimal prior critical care experience. We report here the primary elements needed to reproduce and scale this program in other hospitals facing similar ICU surges, including a checklist for replication (Appendix I). Keys to success include strong logistical support, clinical reference material designed for rapid evolution, and a liaison team structure with peer coaching.
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spelling pubmed-76850602020-11-25 Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families Lipworth, Adam D. Collins, Elizabeth J. Keitz, Sheri A. Hesketh, Paul J. Resnic, Frederic S. Wozniak, Joanne M. Mosenthal, Anne C. J Pain Symptom Manage COVID-19 Content In the spring of 2020, our hospital faced a surge of critically ill coronavirus disease 2019 patients, with intensive care unit (ICU) occupancy peaking at 204% of the baseline maximum capacity. In anticipation of this surge, we developed a remote communication liaison program to help the ICU and palliative care teams support families of critically ill patients. In just nine days from inception until implementation, we recruited and prepared ambulatory specialty providers to serve in this role effectively, despite minimal prior critical care experience. We report here the primary elements needed to reproduce and scale this program in other hospitals facing similar ICU surges, including a checklist for replication (Appendix I). Keys to success include strong logistical support, clinical reference material designed for rapid evolution, and a liaison team structure with peer coaching. Published by Elsevier Inc. on behalf of American Academy of Hospice and Palliative Medicine. 2021-01 2020-11-24 /pmc/articles/PMC7685060/ /pubmed/33246074 http://dx.doi.org/10.1016/j.jpainsymman.2020.11.016 Text en © 2020 Published by Elsevier Inc. on behalf of American Academy of Hospice and Palliative Medicine. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle COVID-19 Content
Lipworth, Adam D.
Collins, Elizabeth J.
Keitz, Sheri A.
Hesketh, Paul J.
Resnic, Frederic S.
Wozniak, Joanne M.
Mosenthal, Anne C.
Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families
title Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families
title_full Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families
title_fullStr Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families
title_full_unstemmed Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families
title_short Development of a Novel Communication Liaison Program to Support COVID-19 Patients and Their Families
title_sort development of a novel communication liaison program to support covid-19 patients and their families
topic COVID-19 Content
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7685060/
https://www.ncbi.nlm.nih.gov/pubmed/33246074
http://dx.doi.org/10.1016/j.jpainsymman.2020.11.016
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