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Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization
This case study analyzes one senior living and social service organization’s coronavirus (COVID-19) crisis response. We conducted interviews with n = 14 department managers to explore the organization’s pivot to remote work and service provision. We used the Pearson and Mitroff Crisis Management Fra...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7709626/ https://www.ncbi.nlm.nih.gov/pubmed/33255877 http://dx.doi.org/10.3390/geriatrics5040098 |
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author | Danilovich, Margaret Norrick, Christie Lessem, Rachel Milstein, Laura Briggs, Nikki Berman, Rebecca |
author_facet | Danilovich, Margaret Norrick, Christie Lessem, Rachel Milstein, Laura Briggs, Nikki Berman, Rebecca |
author_sort | Danilovich, Margaret |
collection | PubMed |
description | This case study analyzes one senior living and social service organization’s coronavirus (COVID-19) crisis response. We conducted interviews with n = 14 department managers to explore the organization’s pivot to remote work and service provision. We used the Pearson and Mitroff Crisis Management Framework to organize themes. A pre-existing culture of teamwork, willingness to adapt and adopt new approaches, and responsiveness to new policies and procedures facilitated the COVID-19 crisis response. However, low levels of digital literacy among staff, decreased job satisfaction due to no face-to-face interaction between care recipient and service provider, and lack of proactive policies for crisis response, which decreased the speed of enacting remote service provision, were obstacles in effective crisis response. Lessons learned from this case study highlight the need for pre-emptive policy creation on remote service provision and work from home policies, as well as training considerations for senior living and social service organizations. |
format | Online Article Text |
id | pubmed-7709626 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-77096262020-12-03 Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization Danilovich, Margaret Norrick, Christie Lessem, Rachel Milstein, Laura Briggs, Nikki Berman, Rebecca Geriatrics (Basel) Case Report This case study analyzes one senior living and social service organization’s coronavirus (COVID-19) crisis response. We conducted interviews with n = 14 department managers to explore the organization’s pivot to remote work and service provision. We used the Pearson and Mitroff Crisis Management Framework to organize themes. A pre-existing culture of teamwork, willingness to adapt and adopt new approaches, and responsiveness to new policies and procedures facilitated the COVID-19 crisis response. However, low levels of digital literacy among staff, decreased job satisfaction due to no face-to-face interaction between care recipient and service provider, and lack of proactive policies for crisis response, which decreased the speed of enacting remote service provision, were obstacles in effective crisis response. Lessons learned from this case study highlight the need for pre-emptive policy creation on remote service provision and work from home policies, as well as training considerations for senior living and social service organizations. MDPI 2020-11-26 /pmc/articles/PMC7709626/ /pubmed/33255877 http://dx.doi.org/10.3390/geriatrics5040098 Text en © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Case Report Danilovich, Margaret Norrick, Christie Lessem, Rachel Milstein, Laura Briggs, Nikki Berman, Rebecca Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization |
title | Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization |
title_full | Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization |
title_fullStr | Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization |
title_full_unstemmed | Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization |
title_short | Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization |
title_sort | responding to covid-19: lessons learned from a senior living and social service organization |
topic | Case Report |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7709626/ https://www.ncbi.nlm.nih.gov/pubmed/33255877 http://dx.doi.org/10.3390/geriatrics5040098 |
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