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Medical service quality, psychological contract, and patient loyalty: An empirical study among patients in China

The purpose of this study is to examine the mediating effect of psychological contracts (including relational and transactional psychological contracts) on the relationship between medical service quality and patient loyalty. A cross-sectional survey was conducted between September and December 2017...

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Detalles Bibliográficos
Autores principales:	Yu, Yanghang, Chen, Zhixia, Zhao, Yuanyuan, Wang, Yanan, Zhang, Rong, Zhou, Xining
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Lippincott Williams & Wilkins 2020
Materias:	6600
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7710247/ https://www.ncbi.nlm.nih.gov/pubmed/33235054 http://dx.doi.org/10.1097/MD.0000000000021079

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