Critical success factors for Vietnamese laboratories striving to implement quality management systems

Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from labora...

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Detalles Bibliográficos
Autores principales: Robinson, Cathy, Johnson, James, Yao, Katy, Bui, Hien
Formato: Online Artículo Texto
Lenguaje:English
Publicado: AOSIS 2020
Materias:
Brief Report
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7757014/
https://www.ncbi.nlm.nih.gov/pubmed/33392047
http://dx.doi.org/10.4102/ajlm.v9i1.937
Descripción
Sumario:Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.

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