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Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19

Teledermatology has become critical for maintaining patient access to dermatologic services since the eruption of the COVID-19 pandemic. This survey of first-time synchronous teledermatology patients (n = 100) seen by providers of the University of Mississippi Medical Center during Spring 2020 was d...

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Autores principales: Pearlman, Ross L., Le, Phuong B., Brodell, Robert T., Nahar, Vinayak K.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7785034/
https://www.ncbi.nlm.nih.gov/pubmed/33403572
http://dx.doi.org/10.1007/s00403-020-02170-2
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author Pearlman, Ross L.
Le, Phuong B.
Brodell, Robert T.
Nahar, Vinayak K.
author_facet Pearlman, Ross L.
Le, Phuong B.
Brodell, Robert T.
Nahar, Vinayak K.
author_sort Pearlman, Ross L.
collection PubMed
description Teledermatology has become critical for maintaining patient access to dermatologic services since the eruption of the COVID-19 pandemic. This survey of first-time synchronous teledermatology patients (n = 100) seen by providers of the University of Mississippi Medical Center during Spring 2020 was designed to learn more about patient experiences associated with the technical challenges of synchronous teledermatology. Our patient population had considerable experience with various social media including Facebook (82%) and hardware platforms, such as Apple devices (66%). We found that the majority of patients were satisfied (88.9%) with their synchronous teledermatology encounter and 81.8% of patients did not experience a technical difficulty with their consult. About 15% of patients lost connection with their provider during their consultation. Furthermore, about 30% of patients rated “showing their skin” to their provider as “hardest” on a ten scale. However, about 34% of patients sent “store-and-forward”-type images to supplement their encounter. Despite overwhelming satisfaction with synchronous teledermatology, a majority prefer an in-person consultation for their next visit (68.7%). Synchronous teledermatology offers a critical service to patients to expand access to specialty consultation. It is well-received by patients despite technical barriers, especially during a global health crisis. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1007/s00403-020-02170-2) contains supplementary material, which is available to authorized users.
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spelling pubmed-77850342021-01-06 Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19 Pearlman, Ross L. Le, Phuong B. Brodell, Robert T. Nahar, Vinayak K. Arch Dermatol Res Original Paper Teledermatology has become critical for maintaining patient access to dermatologic services since the eruption of the COVID-19 pandemic. This survey of first-time synchronous teledermatology patients (n = 100) seen by providers of the University of Mississippi Medical Center during Spring 2020 was designed to learn more about patient experiences associated with the technical challenges of synchronous teledermatology. Our patient population had considerable experience with various social media including Facebook (82%) and hardware platforms, such as Apple devices (66%). We found that the majority of patients were satisfied (88.9%) with their synchronous teledermatology encounter and 81.8% of patients did not experience a technical difficulty with their consult. About 15% of patients lost connection with their provider during their consultation. Furthermore, about 30% of patients rated “showing their skin” to their provider as “hardest” on a ten scale. However, about 34% of patients sent “store-and-forward”-type images to supplement their encounter. Despite overwhelming satisfaction with synchronous teledermatology, a majority prefer an in-person consultation for their next visit (68.7%). Synchronous teledermatology offers a critical service to patients to expand access to specialty consultation. It is well-received by patients despite technical barriers, especially during a global health crisis. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1007/s00403-020-02170-2) contains supplementary material, which is available to authorized users. Springer Berlin Heidelberg 2021-01-05 2021 /pmc/articles/PMC7785034/ /pubmed/33403572 http://dx.doi.org/10.1007/s00403-020-02170-2 Text en © Springer-Verlag GmbH Germany, part of Springer Nature 2021 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Original Paper
Pearlman, Ross L.
Le, Phuong B.
Brodell, Robert T.
Nahar, Vinayak K.
Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19
title Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19
title_full Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19
title_fullStr Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19
title_full_unstemmed Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19
title_short Evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of COVID-19
title_sort evaluation of patient attitudes towards the technical experience of synchronous teledermatology in the era of covid-19
topic Original Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7785034/
https://www.ncbi.nlm.nih.gov/pubmed/33403572
http://dx.doi.org/10.1007/s00403-020-02170-2
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