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“Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World

Despite rapid technological advances in healthcare, medicine is still largely practiced in a doctor’s office one conversation at a time. This reality is changing rapidly during the COVID-19 pandemic as face-to-face conversations with primary care practitioners are being replaced by virtual visits co...

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Detalles Bibliográficos
Autores principales: Frankel, Richard M, Beckman, Howard
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7786707/
https://www.ncbi.nlm.nih.gov/pubmed/33457511
http://dx.doi.org/10.1177/2374373520957184
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author Frankel, Richard M
Beckman, Howard
author_facet Frankel, Richard M
Beckman, Howard
author_sort Frankel, Richard M
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description Despite rapid technological advances in healthcare, medicine is still largely practiced in a doctor’s office one conversation at a time. This reality is changing rapidly during the COVID-19 pandemic as face-to-face conversations with primary care practitioners are being replaced by virtual visits conducted by phone or video conferencing. Communication challenges in patient-practitioner relationships exist in face-to-face visits and they are accentuated in virtual ones. Absent a physical examination and other sensory data, conversation is the primary means by which safe, satisfying care depends. We present 4 steps to help patients and practitioners work together to obtain optimal results from virtual or face-to-face visits, summarized by the acronym PREP: Prepare, Rehearse, Engage, and Persist. Based on 80 years of combined clinical practice and research, we recommend strategies to help bridge the gap between what patients want and deserve in their medical visits and practitioners’ understanding of their patients’ concerns.
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spelling pubmed-77867072021-01-14 “Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World Frankel, Richard M Beckman, Howard J Patient Exp Feature Despite rapid technological advances in healthcare, medicine is still largely practiced in a doctor’s office one conversation at a time. This reality is changing rapidly during the COVID-19 pandemic as face-to-face conversations with primary care practitioners are being replaced by virtual visits conducted by phone or video conferencing. Communication challenges in patient-practitioner relationships exist in face-to-face visits and they are accentuated in virtual ones. Absent a physical examination and other sensory data, conversation is the primary means by which safe, satisfying care depends. We present 4 steps to help patients and practitioners work together to obtain optimal results from virtual or face-to-face visits, summarized by the acronym PREP: Prepare, Rehearse, Engage, and Persist. Based on 80 years of combined clinical practice and research, we recommend strategies to help bridge the gap between what patients want and deserve in their medical visits and practitioners’ understanding of their patients’ concerns. SAGE Publications 2020-09-16 2020-12 /pmc/articles/PMC7786707/ /pubmed/33457511 http://dx.doi.org/10.1177/2374373520957184 Text en © The Author(s) 2020 https://creativecommons.org/licenses/by-nc/4.0/ This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
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Frankel, Richard M
Beckman, Howard
“Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World
title “Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World
title_full “Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World
title_fullStr “Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World
title_full_unstemmed “Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World
title_short “Won’t You Be My Doctor?”: Four Keys to a Satisfying Relationship in an Increasingly Virtual World
title_sort “won’t you be my doctor?”: four keys to a satisfying relationship in an increasingly virtual world
topic Feature
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7786707/
https://www.ncbi.nlm.nih.gov/pubmed/33457511
http://dx.doi.org/10.1177/2374373520957184
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