Assessment of the Quality of Public Hospital Healthcare Services by using SERVQUAL

Hospital healthcare service quality measurement represents an important approach for advancing healthcare systems. This paper presents preliminary results of a research on the quality of healthcare services provided by a large, public, university hospital centre in Croatia, based on the Gaps Model o...

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Detalles Bibliográficos
Autores principales: Ozretić Došen, Đurđana, Škare, Vatroslav, Čerfalvi, Vesna, Benceković, Željka, Komarac, Tanja
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Sestre Milosrdnice University Hospital and Institute of Clinical Medical Research, Vinogradska cesta c. 29 Zagreb 2020
Materias:
Original Scientific Papers
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7808225/
https://www.ncbi.nlm.nih.gov/pubmed/33456116
http://dx.doi.org/10.20471/acc.2020.59.02.12

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7808225/
https://www.ncbi.nlm.nih.gov/pubmed/33456116
http://dx.doi.org/10.20471/acc.2020.59.02.12

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