Cargando…
Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS)
To describe the experience of the Italian Program to Enhance Relations and Communication Skills (PERCS-Italy) for difficult healthcare conversations. PERCS-Italy has been offered in two different hospitals in Milan since 2008. Each workshop lasts 5 h, enrolls 10–15 interdisciplinary participants, an...
Autores principales: | , , , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2021
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7826793/ https://www.ncbi.nlm.nih.gov/pubmed/33429873 http://dx.doi.org/10.3390/ijerph18020439 |
_version_ | 1783640605374545920 |
---|---|
author | Borghi, Lidia Meyer, Elaine C. Vegni, Elena Oteri, Roberta Almagioni, Paolo Lamiani, Giulia |
author_facet | Borghi, Lidia Meyer, Elaine C. Vegni, Elena Oteri, Roberta Almagioni, Paolo Lamiani, Giulia |
author_sort | Borghi, Lidia |
collection | PubMed |
description | To describe the experience of the Italian Program to Enhance Relations and Communication Skills (PERCS-Italy) for difficult healthcare conversations. PERCS-Italy has been offered in two different hospitals in Milan since 2008. Each workshop lasts 5 h, enrolls 10–15 interdisciplinary participants, and is organized around simulations and debriefing of two difficult conversations. Before and after the workshops, participants rate their preparation, communication, relational skills, confidence, and anxiety on 5-point Likert scales. Usefulness, quality, and recommendation of the program are also assessed. Descriptive statistics, t-tests, repeated-measures ANOVA, and Chi-square were performed. A total of 72 workshops have been offered, involving 830 interdisciplinary participants. Participants reported improvements in all the dimensions (p < 0.001) without differences across the two hospitals. Nurses and other professionals reported a greater improvement in preparation, communication skills, and confidence, compared to physicians and psychosocial professionals. Usefulness, quality, and recommendation of PERCS programs were highly rated, without differences by discipline. PERCS-Italy proved to be adaptable to different hospital settings, public and private. After the workshops, clinicians reported improvements in self-reported competencies when facing difficult conversations. PERCS-Italy’s sustainability is based on the flexible format combined with a solid learner-centered approach. Future directions include implementation of booster sessions to maintain learning and the assessment of behavioral changes. |
format | Online Article Text |
id | pubmed-7826793 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-78267932021-01-25 Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) Borghi, Lidia Meyer, Elaine C. Vegni, Elena Oteri, Roberta Almagioni, Paolo Lamiani, Giulia Int J Environ Res Public Health Article To describe the experience of the Italian Program to Enhance Relations and Communication Skills (PERCS-Italy) for difficult healthcare conversations. PERCS-Italy has been offered in two different hospitals in Milan since 2008. Each workshop lasts 5 h, enrolls 10–15 interdisciplinary participants, and is organized around simulations and debriefing of two difficult conversations. Before and after the workshops, participants rate their preparation, communication, relational skills, confidence, and anxiety on 5-point Likert scales. Usefulness, quality, and recommendation of the program are also assessed. Descriptive statistics, t-tests, repeated-measures ANOVA, and Chi-square were performed. A total of 72 workshops have been offered, involving 830 interdisciplinary participants. Participants reported improvements in all the dimensions (p < 0.001) without differences across the two hospitals. Nurses and other professionals reported a greater improvement in preparation, communication skills, and confidence, compared to physicians and psychosocial professionals. Usefulness, quality, and recommendation of PERCS programs were highly rated, without differences by discipline. PERCS-Italy proved to be adaptable to different hospital settings, public and private. After the workshops, clinicians reported improvements in self-reported competencies when facing difficult conversations. PERCS-Italy’s sustainability is based on the flexible format combined with a solid learner-centered approach. Future directions include implementation of booster sessions to maintain learning and the assessment of behavioral changes. MDPI 2021-01-08 2021-01 /pmc/articles/PMC7826793/ /pubmed/33429873 http://dx.doi.org/10.3390/ijerph18020439 Text en © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Borghi, Lidia Meyer, Elaine C. Vegni, Elena Oteri, Roberta Almagioni, Paolo Lamiani, Giulia Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) |
title | Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) |
title_full | Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) |
title_fullStr | Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) |
title_full_unstemmed | Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) |
title_short | Twelve Years of the Italian Program to Enhance Relational and Communication Skills (PERCS) |
title_sort | twelve years of the italian program to enhance relational and communication skills (percs) |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7826793/ https://www.ncbi.nlm.nih.gov/pubmed/33429873 http://dx.doi.org/10.3390/ijerph18020439 |
work_keys_str_mv | AT borghilidia twelveyearsoftheitalianprogramtoenhancerelationalandcommunicationskillspercs AT meyerelainec twelveyearsoftheitalianprogramtoenhancerelationalandcommunicationskillspercs AT vegnielena twelveyearsoftheitalianprogramtoenhancerelationalandcommunicationskillspercs AT oteriroberta twelveyearsoftheitalianprogramtoenhancerelationalandcommunicationskillspercs AT almagionipaolo twelveyearsoftheitalianprogramtoenhancerelationalandcommunicationskillspercs AT lamianigiulia twelveyearsoftheitalianprogramtoenhancerelationalandcommunicationskillspercs |