Call Center Remote Triage by Nurse Practitioners Was Associated With Fewer Subsequent Face-to-Face Healthcare Visits

BACKGROUND: In 2015, the Veterans Health Administration (VHA) incorporated nurse practitioners (NPs) into remote triage call centers to supplement registered nurse (RN)–handled calls. OBJECTIVE: To assess 7-day healthcare use following telephone triage by NPs compared to RNs. We hypothesized that NP...

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Detalles Bibliográficos
Autores principales: Kaboli, Peter J., Augustine, Matthew R., Rose, Danielle E., Chawla, Neetu, Bouchard, Maria, Hebert, Paul
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2021
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7837076/
https://www.ncbi.nlm.nih.gov/pubmed/33501532
http://dx.doi.org/10.1007/s11606-020-06536-0

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7837076/
https://www.ncbi.nlm.nih.gov/pubmed/33501532
http://dx.doi.org/10.1007/s11606-020-06536-0

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