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Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis
COVID-19 has expedited digital technology adoption in the service sector ever under severe constraints. However, if not suitably appropriated, this haste adoption of digital technology might have unintended adverse effects in the longer term. In this introductory chapter, a theory of third-order imp...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7869941/ http://dx.doi.org/10.1007/978-981-33-4126-5_1 |