The influence of patient-centeredness on patient safety perception among inpatients

PURPOSE: This study investigated the influence of patient-centeredness on patient safety perception among inpatients, with particular focus on the relationships between subfactors of patient-centeredness and patient safety perception. METHODS: Data were collected from 122 inpatients in a university hospital from September 24 to October 8, 2019. Patient-centeredness was evaluated using the Patient-Centeredness Assessment Scale; patient safety perception was evaluated using the Korean version of the Patient Safety Perception Scale. Multiple linear regression analysis was conducted using SPSS for Windows 24.0. RESULTS: Average patient-centeredness score among inpatients was 77.14 ± 12.64 (range 0–100), and average patient safety perception score was 99.24 ± 15.90 (range 24–120). Patient-centeredness influenced patient safety perception (R(2) = 70%, F = 27.75, p < .001). With respect to subfactors of patient safety perception, the medical team’s activities to ensure safety was affected by the general treatment process and overall evaluation of patient-centeredness (R(2) = 54%, F = 13.14, p < .001); patient safety practice was influenced only by the general treatment process (R(2) = 39%, F = 7.02, p < .001); and trust in the medical system was affected by nurses’ service, the general treatment process, and the hospital environment (R(2) = 44%, F = 8.49, p < .001). CONCLUSIONS: To enhance patient safety perception, strategies should seek to strengthen patient-centeredness and its related subfactors, particularly the general treatment process, the hospital environment, and nurses’ service.