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How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts

BACKGROUND: Social networking sites such as Facebook® can contribute to health promotion and behaviour change activities, but are currently underused for this purpose. In Germany, health insurance companies are relevant public health agencies that are responsible for health promotion, primary preven...

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Autores principales: Loss, Julika, von Uslar, Charlotte
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7891150/
https://www.ncbi.nlm.nih.gov/pubmed/33602221
http://dx.doi.org/10.1186/s12911-021-01433-w
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author Loss, Julika
von Uslar, Charlotte
author_facet Loss, Julika
von Uslar, Charlotte
author_sort Loss, Julika
collection PubMed
description BACKGROUND: Social networking sites such as Facebook® can contribute to health promotion and behaviour change activities, but are currently underused for this purpose. In Germany, health insurance companies are relevant public health agencies that are responsible for health promotion, primary prevention, and health education. We intended to analyse the Facebook® accounts of health insurance providers to explore the range of prevention topics addressed, identify the communication formats used, and analyse user activity stimulated by prevention-related posts. METHODS: We performed a quantitative content analysis of text and picture data on Facebook® accounts (9 months in retrospect) in a cross-sectional study design. 64/159 German health insurance providers hosted a Facebook® page, 25/64 posted ≥ 10 posts/months. Among those 25, we selected 17 health insurance companies (12 public, 5 private) for analysis. All posts were categorized according to domains in the classification system that was developed for this study, and the number of likes and comments was counted. The data were analysed using descriptive statistics. RESULTS: We collected 3,763 Facebook® posts, 32% of which had a focus on prevention. The frequency of prevention-related posts varied among health insurance providers (1–25 per month). The behaviours addressed most frequently were healthy nutrition, physical activity, and stress/anxiety relief, often in combination with each other. All these topics yielded a moderate user engagement (30–120 likes, 2–10 comments per post). User engagement was highest when a competition or quiz were posted (11% of posts). The predominant communication pattern was health education, often supplemented by photos or links, or information about offline events (e.g. a public run). Some providers regularly engaged in two-side communication with users, inviting tips, stories or recipes, or responding to individual comments. Still, the interactive potential offered by Facebook® was only partly exploited. CONCLUSIONS: Those few health insurace companies that regularly post content about prevention or healthy lifestyles on their Facebook® accounts comply with suggestions given for social media communication. Still, many health insurance providers fail to actively interact with wider audiences. Whether health communication on Facebook® can actually increase health literacy and lead to behaviour changes still needs to be evaluated.
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spelling pubmed-78911502021-02-22 How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts Loss, Julika von Uslar, Charlotte BMC Med Inform Decis Mak Research Article BACKGROUND: Social networking sites such as Facebook® can contribute to health promotion and behaviour change activities, but are currently underused for this purpose. In Germany, health insurance companies are relevant public health agencies that are responsible for health promotion, primary prevention, and health education. We intended to analyse the Facebook® accounts of health insurance providers to explore the range of prevention topics addressed, identify the communication formats used, and analyse user activity stimulated by prevention-related posts. METHODS: We performed a quantitative content analysis of text and picture data on Facebook® accounts (9 months in retrospect) in a cross-sectional study design. 64/159 German health insurance providers hosted a Facebook® page, 25/64 posted ≥ 10 posts/months. Among those 25, we selected 17 health insurance companies (12 public, 5 private) for analysis. All posts were categorized according to domains in the classification system that was developed for this study, and the number of likes and comments was counted. The data were analysed using descriptive statistics. RESULTS: We collected 3,763 Facebook® posts, 32% of which had a focus on prevention. The frequency of prevention-related posts varied among health insurance providers (1–25 per month). The behaviours addressed most frequently were healthy nutrition, physical activity, and stress/anxiety relief, often in combination with each other. All these topics yielded a moderate user engagement (30–120 likes, 2–10 comments per post). User engagement was highest when a competition or quiz were posted (11% of posts). The predominant communication pattern was health education, often supplemented by photos or links, or information about offline events (e.g. a public run). Some providers regularly engaged in two-side communication with users, inviting tips, stories or recipes, or responding to individual comments. Still, the interactive potential offered by Facebook® was only partly exploited. CONCLUSIONS: Those few health insurace companies that regularly post content about prevention or healthy lifestyles on their Facebook® accounts comply with suggestions given for social media communication. Still, many health insurance providers fail to actively interact with wider audiences. Whether health communication on Facebook® can actually increase health literacy and lead to behaviour changes still needs to be evaluated. BioMed Central 2021-02-18 /pmc/articles/PMC7891150/ /pubmed/33602221 http://dx.doi.org/10.1186/s12911-021-01433-w Text en © The Author(s) 2021 Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated in a credit line to the data.
spellingShingle Research Article
Loss, Julika
von Uslar, Charlotte
How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts
title How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts
title_full How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts
title_fullStr How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts
title_full_unstemmed How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts
title_short How German health insurance providers use social online networks to promote healthy lifestyles: a content analysis of Facebook® accounts
title_sort how german health insurance providers use social online networks to promote healthy lifestyles: a content analysis of facebook® accounts
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7891150/
https://www.ncbi.nlm.nih.gov/pubmed/33602221
http://dx.doi.org/10.1186/s12911-021-01433-w
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