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The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics

The onset of the COVID-19 pandemic and subsequent county shelter-in-place order forced the Cardinal Free Clinics (CFCs), Stanford University’s 2 student-run free clinics, to close in March 2020. As student-run free clinics adhering to university-guided COVID policies, we have not been able to see pa...

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Autores principales: Ruiz Colón, Gabriela D.M., Mulaney, Bianca, Reed, Ruby E., Ha, Sierra K., Yuan, Victoria, Liu, Xichong, Cao, Siqi, Ambati, Vardhaan S., Hernandez, Belinda, Cáceres, Wendy, Charon, Mina, Singh, Baldeep
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7900784/
https://www.ncbi.nlm.nih.gov/pubmed/33615883
http://dx.doi.org/10.1177/2150132721993631
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author Ruiz Colón, Gabriela D.M.
Mulaney, Bianca
Reed, Ruby E.
Ha, Sierra K.
Yuan, Victoria
Liu, Xichong
Cao, Siqi
Ambati, Vardhaan S.
Hernandez, Belinda
Cáceres, Wendy
Charon, Mina
Singh, Baldeep
author_facet Ruiz Colón, Gabriela D.M.
Mulaney, Bianca
Reed, Ruby E.
Ha, Sierra K.
Yuan, Victoria
Liu, Xichong
Cao, Siqi
Ambati, Vardhaan S.
Hernandez, Belinda
Cáceres, Wendy
Charon, Mina
Singh, Baldeep
author_sort Ruiz Colón, Gabriela D.M.
collection PubMed
description The onset of the COVID-19 pandemic and subsequent county shelter-in-place order forced the Cardinal Free Clinics (CFCs), Stanford University’s 2 student-run free clinics, to close in March 2020. As student-run free clinics adhering to university-guided COVID policies, we have not been able to see patients in person since March of 2020. However, the closure of our in-person operations provided our student management team with an opportunity to innovate. In consultation with Stanford’s Telehealth team and educators, we rapidly developed a telehealth clinic model for our patients. We adapted available telehealth guidelines to meet our patient care needs and educational objectives, which manifested in 3 key innovations: reconfigured clinic operations, an evidence-based social needs screen to more effectively assess and address social needs alongside medical needs, and a new telehealth training module for student volunteers. After 6 months of piloting our telehealth services, we believe that these changes have made our services and operations more robust and provided benefit to both our patients and volunteers. Despite an uncertain and evolving public health landscape, we are confident that these developments will strengthen the future operations of the CFCs.
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spelling pubmed-79007842021-03-04 The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics Ruiz Colón, Gabriela D.M. Mulaney, Bianca Reed, Ruby E. Ha, Sierra K. Yuan, Victoria Liu, Xichong Cao, Siqi Ambati, Vardhaan S. Hernandez, Belinda Cáceres, Wendy Charon, Mina Singh, Baldeep J Prim Care Community Health Pilot Study The onset of the COVID-19 pandemic and subsequent county shelter-in-place order forced the Cardinal Free Clinics (CFCs), Stanford University’s 2 student-run free clinics, to close in March 2020. As student-run free clinics adhering to university-guided COVID policies, we have not been able to see patients in person since March of 2020. However, the closure of our in-person operations provided our student management team with an opportunity to innovate. In consultation with Stanford’s Telehealth team and educators, we rapidly developed a telehealth clinic model for our patients. We adapted available telehealth guidelines to meet our patient care needs and educational objectives, which manifested in 3 key innovations: reconfigured clinic operations, an evidence-based social needs screen to more effectively assess and address social needs alongside medical needs, and a new telehealth training module for student volunteers. After 6 months of piloting our telehealth services, we believe that these changes have made our services and operations more robust and provided benefit to both our patients and volunteers. Despite an uncertain and evolving public health landscape, we are confident that these developments will strengthen the future operations of the CFCs. SAGE Publications 2021-02-22 /pmc/articles/PMC7900784/ /pubmed/33615883 http://dx.doi.org/10.1177/2150132721993631 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by-nc/4.0/ This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Pilot Study
Ruiz Colón, Gabriela D.M.
Mulaney, Bianca
Reed, Ruby E.
Ha, Sierra K.
Yuan, Victoria
Liu, Xichong
Cao, Siqi
Ambati, Vardhaan S.
Hernandez, Belinda
Cáceres, Wendy
Charon, Mina
Singh, Baldeep
The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics
title The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics
title_full The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics
title_fullStr The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics
title_full_unstemmed The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics
title_short The COVID-19 Pandemic as an Opportunity for Operational Innovation at 2 Student-Run Free Clinics
title_sort covid-19 pandemic as an opportunity for operational innovation at 2 student-run free clinics
topic Pilot Study
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7900784/
https://www.ncbi.nlm.nih.gov/pubmed/33615883
http://dx.doi.org/10.1177/2150132721993631
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