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Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers

Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers. These job demands can generate discomfort and the effects of emot...

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Detalles Bibliográficos
Autores principales:	Emanuel, Federica, Colombo, Lara, Santoro, Stefania, Cortese, Claudio G., Ghislieri, Chiara
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	PsychOpen 2020
Materias:	Research Reports
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7909489/ https://www.ncbi.nlm.nih.gov/pubmed/33680198 http://dx.doi.org/10.5964/ejop.v16i4.1838

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