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Transparency and insurance professionals: a study of Swedish insurance practice attitudes and future development
The insurance industry is being challenged by increased adoption of automated decision-making. AI advances could conceivably automate everything: marketing, customer service, underwriting and claims management alike. However, such automation challenges consumer trust, as there is considerable public...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Palgrave Macmillan UK
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7931166/ https://www.ncbi.nlm.nih.gov/pubmed/33686323 http://dx.doi.org/10.1057/s41288-021-00207-9 |