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A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services

The community and home-based elderly care service system has been proved an effective pattern to mitigate the elderly care dilemma under the background of accelerating aging in China. In particular, the participation of social organizations in community and home-based elderly care service has powerf...

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Autores principales: Shao, Qiuhu, Yuan, Jingfeng, Lin, Jin, Huang, Wei, Ma, Junwei, Ding, Hongxing
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7968683/
https://www.ncbi.nlm.nih.gov/pubmed/33730070
http://dx.doi.org/10.1371/journal.pone.0248474
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author Shao, Qiuhu
Yuan, Jingfeng
Lin, Jin
Huang, Wei
Ma, Junwei
Ding, Hongxing
author_facet Shao, Qiuhu
Yuan, Jingfeng
Lin, Jin
Huang, Wei
Ma, Junwei
Ding, Hongxing
author_sort Shao, Qiuhu
collection PubMed
description The community and home-based elderly care service system has been proved an effective pattern to mitigate the elderly care dilemma under the background of accelerating aging in China. In particular, the participation of social organizations in community and home-based elderly care service has powerfully fueled the multi-supply of elderly care. As the industry of the elderly care service is in the ascendant, the management lags behind, resulting in the waste of significant social resources. Therefore, performance evaluation is proposed to resolve this problem. However, a systematic framework for evaluating performance of community and home-based elderly care service centers (CECSCs) is absent. To overcome this limitation, the SBM-DEA model is introduced in this paper to evaluate the performance of CECSCs. 186 social organizations in Nanjing were employed as an empirical study to develop the systematic framework for performance evaluation. Through holistic analysis of previous studies and interviews with experts, a systematic framework with 33 indicators of six dimensions (i.e., financial management, hardware facilities, team building, service management, service object and organization construction) was developed. Then, Sensitivity Analysis is used to screen the direction of performance optimization and specific suggestions were put forward for government, industrial associations and CECSCs to implement. The empirical study shows the proposed framework using SBM-DEA and sensitivity analysis is viable for conducting performance evaluation and improvement of CECSCs, which is conducive to the sustainable development of CECSCs.
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spelling pubmed-79686832021-03-31 A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services Shao, Qiuhu Yuan, Jingfeng Lin, Jin Huang, Wei Ma, Junwei Ding, Hongxing PLoS One Research Article The community and home-based elderly care service system has been proved an effective pattern to mitigate the elderly care dilemma under the background of accelerating aging in China. In particular, the participation of social organizations in community and home-based elderly care service has powerfully fueled the multi-supply of elderly care. As the industry of the elderly care service is in the ascendant, the management lags behind, resulting in the waste of significant social resources. Therefore, performance evaluation is proposed to resolve this problem. However, a systematic framework for evaluating performance of community and home-based elderly care service centers (CECSCs) is absent. To overcome this limitation, the SBM-DEA model is introduced in this paper to evaluate the performance of CECSCs. 186 social organizations in Nanjing were employed as an empirical study to develop the systematic framework for performance evaluation. Through holistic analysis of previous studies and interviews with experts, a systematic framework with 33 indicators of six dimensions (i.e., financial management, hardware facilities, team building, service management, service object and organization construction) was developed. Then, Sensitivity Analysis is used to screen the direction of performance optimization and specific suggestions were put forward for government, industrial associations and CECSCs to implement. The empirical study shows the proposed framework using SBM-DEA and sensitivity analysis is viable for conducting performance evaluation and improvement of CECSCs, which is conducive to the sustainable development of CECSCs. Public Library of Science 2021-03-17 /pmc/articles/PMC7968683/ /pubmed/33730070 http://dx.doi.org/10.1371/journal.pone.0248474 Text en © 2021 Shao et al http://creativecommons.org/licenses/by/4.0/ This is an open access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
spellingShingle Research Article
Shao, Qiuhu
Yuan, Jingfeng
Lin, Jin
Huang, Wei
Ma, Junwei
Ding, Hongxing
A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
title A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
title_full A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
title_fullStr A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
title_full_unstemmed A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
title_short A SBM-DEA based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
title_sort sbm-dea based performance evaluation and optimization for social organizations participating in community and home-based elderly care services
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7968683/
https://www.ncbi.nlm.nih.gov/pubmed/33730070
http://dx.doi.org/10.1371/journal.pone.0248474
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