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Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence

Collective intelligence (CI) is the ability of a group to solve a wide range of problems. Synchrony in nonverbal cues is critically important to the development of CI; however, extant findings are mostly based on studies conducted face-to-face. Given how much collaboration takes place via the intern...

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Autores principales: Tomprou, Maria, Kim, Young Ji, Chikersal, Prerna, Woolley, Anita Williams, Dabbish, Laura A.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7971580/
https://www.ncbi.nlm.nih.gov/pubmed/33735258
http://dx.doi.org/10.1371/journal.pone.0247655
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author Tomprou, Maria
Kim, Young Ji
Chikersal, Prerna
Woolley, Anita Williams
Dabbish, Laura A.
author_facet Tomprou, Maria
Kim, Young Ji
Chikersal, Prerna
Woolley, Anita Williams
Dabbish, Laura A.
author_sort Tomprou, Maria
collection PubMed
description Collective intelligence (CI) is the ability of a group to solve a wide range of problems. Synchrony in nonverbal cues is critically important to the development of CI; however, extant findings are mostly based on studies conducted face-to-face. Given how much collaboration takes place via the internet, does nonverbal synchrony still matter and can it be achieved when collaborators are physically separated? Here, we hypothesize and test the effect of nonverbal synchrony on CI that develops through visual and audio cues in physically-separated teammates. We show that, contrary to popular belief, the presence of visual cues surprisingly has no effect on CI; furthermore, teams without visual cues are more successful in synchronizing their vocal cues and speaking turns, and when they do so, they have higher CI. Our findings show that nonverbal synchrony is important in distributed collaboration and call into question the necessity of video support.
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spelling pubmed-79715802021-03-31 Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence Tomprou, Maria Kim, Young Ji Chikersal, Prerna Woolley, Anita Williams Dabbish, Laura A. PLoS One Research Article Collective intelligence (CI) is the ability of a group to solve a wide range of problems. Synchrony in nonverbal cues is critically important to the development of CI; however, extant findings are mostly based on studies conducted face-to-face. Given how much collaboration takes place via the internet, does nonverbal synchrony still matter and can it be achieved when collaborators are physically separated? Here, we hypothesize and test the effect of nonverbal synchrony on CI that develops through visual and audio cues in physically-separated teammates. We show that, contrary to popular belief, the presence of visual cues surprisingly has no effect on CI; furthermore, teams without visual cues are more successful in synchronizing their vocal cues and speaking turns, and when they do so, they have higher CI. Our findings show that nonverbal synchrony is important in distributed collaboration and call into question the necessity of video support. Public Library of Science 2021-03-18 /pmc/articles/PMC7971580/ /pubmed/33735258 http://dx.doi.org/10.1371/journal.pone.0247655 Text en © 2021 Tomprou et al http://creativecommons.org/licenses/by/4.0/ This is an open access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
spellingShingle Research Article
Tomprou, Maria
Kim, Young Ji
Chikersal, Prerna
Woolley, Anita Williams
Dabbish, Laura A.
Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence
title Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence
title_full Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence
title_fullStr Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence
title_full_unstemmed Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence
title_short Speaking out of turn: How video conferencing reduces vocal synchrony and collective intelligence
title_sort speaking out of turn: how video conferencing reduces vocal synchrony and collective intelligence
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7971580/
https://www.ncbi.nlm.nih.gov/pubmed/33735258
http://dx.doi.org/10.1371/journal.pone.0247655
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