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Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors

The rapid advancement of new digital technologies, such as smart technology, artificial intelligence (AI) and automation, robotics, cloud computing, and the Internet of Things (IoT), is fundamentally changing the nature of work and increasing concerns about the future of jobs and organizations. To k...

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Autores principales: Trenerry, Brigid, Chng, Samuel, Wang, Yang, Suhaila, Zainal Shah, Lim, Sun Sun, Lu, Han Yu, Oh, Peng Ho
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8021873/
https://www.ncbi.nlm.nih.gov/pubmed/33833714
http://dx.doi.org/10.3389/fpsyg.2021.620766
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author Trenerry, Brigid
Chng, Samuel
Wang, Yang
Suhaila, Zainal Shah
Lim, Sun Sun
Lu, Han Yu
Oh, Peng Ho
author_facet Trenerry, Brigid
Chng, Samuel
Wang, Yang
Suhaila, Zainal Shah
Lim, Sun Sun
Lu, Han Yu
Oh, Peng Ho
author_sort Trenerry, Brigid
collection PubMed
description The rapid advancement of new digital technologies, such as smart technology, artificial intelligence (AI) and automation, robotics, cloud computing, and the Internet of Things (IoT), is fundamentally changing the nature of work and increasing concerns about the future of jobs and organizations. To keep pace with rapid disruption, companies need to update and transform business models to remain competitive. Meanwhile, the growth of advanced technologies is changing the types of skills and competencies needed in the workplace and demanded a shift in mindset among individuals, teams and organizations. The recent COVID-19 pandemic has accelerated digitalization trends, while heightening the importance of employee resilience and well-being in adapting to widespread job and technological disruption. Although digital transformation is a new and urgent imperative, there is a long trajectory of rigorous research that can readily be applied to grasp these emerging trends. Recent studies and reviews of digital transformation have primarily focused on the business and strategic levels, with only modest integration of employee-related factors. Our review article seeks to fill these critical gaps by identifying and consolidating key factors important for an organization’s overarching digital transformation. We reviewed studies across multiple disciplines and integrated the findings into a multi-level framework. At the individual level, we propose five overarching factors related to effective digital transformation among employees: technology adoption; perceptions and attitudes toward technological change; skills and training; workplace resilience and adaptability, and work-related wellbeing. At the group-level, we identified three factors necessary for digital transformation: team communication and collaboration; workplace relationships and team identification, and team adaptability and resilience. Finally, at the organizational-level, we proposed three factors for digital transformation: leadership; human resources, and organizational culture/climate. Our review of the literature confirms that multi-level factors are important when planning for and embarking on digital transformation, thereby providing a framework for future research and practice.
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spelling pubmed-80218732021-04-07 Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors Trenerry, Brigid Chng, Samuel Wang, Yang Suhaila, Zainal Shah Lim, Sun Sun Lu, Han Yu Oh, Peng Ho Front Psychol Psychology The rapid advancement of new digital technologies, such as smart technology, artificial intelligence (AI) and automation, robotics, cloud computing, and the Internet of Things (IoT), is fundamentally changing the nature of work and increasing concerns about the future of jobs and organizations. To keep pace with rapid disruption, companies need to update and transform business models to remain competitive. Meanwhile, the growth of advanced technologies is changing the types of skills and competencies needed in the workplace and demanded a shift in mindset among individuals, teams and organizations. The recent COVID-19 pandemic has accelerated digitalization trends, while heightening the importance of employee resilience and well-being in adapting to widespread job and technological disruption. Although digital transformation is a new and urgent imperative, there is a long trajectory of rigorous research that can readily be applied to grasp these emerging trends. Recent studies and reviews of digital transformation have primarily focused on the business and strategic levels, with only modest integration of employee-related factors. Our review article seeks to fill these critical gaps by identifying and consolidating key factors important for an organization’s overarching digital transformation. We reviewed studies across multiple disciplines and integrated the findings into a multi-level framework. At the individual level, we propose five overarching factors related to effective digital transformation among employees: technology adoption; perceptions and attitudes toward technological change; skills and training; workplace resilience and adaptability, and work-related wellbeing. At the group-level, we identified three factors necessary for digital transformation: team communication and collaboration; workplace relationships and team identification, and team adaptability and resilience. Finally, at the organizational-level, we proposed three factors for digital transformation: leadership; human resources, and organizational culture/climate. Our review of the literature confirms that multi-level factors are important when planning for and embarking on digital transformation, thereby providing a framework for future research and practice. Frontiers Media S.A. 2021-03-23 /pmc/articles/PMC8021873/ /pubmed/33833714 http://dx.doi.org/10.3389/fpsyg.2021.620766 Text en Copyright © 2021 Trenerry, Chng, Wang, Suhaila, Lim, Lu and Oh. http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Trenerry, Brigid
Chng, Samuel
Wang, Yang
Suhaila, Zainal Shah
Lim, Sun Sun
Lu, Han Yu
Oh, Peng Ho
Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors
title Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors
title_full Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors
title_fullStr Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors
title_full_unstemmed Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors
title_short Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors
title_sort preparing workplaces for digital transformation: an integrative review and framework of multi-level factors
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8021873/
https://www.ncbi.nlm.nih.gov/pubmed/33833714
http://dx.doi.org/10.3389/fpsyg.2021.620766
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