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Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research

BACKGROUND AND AIM OF THE WORK: Faced with the widespread use of services and facilities for the care and assistance of the elderly, the aim of this study was to explore the factors that can affect job satisfaction, work engagement and stress / burnout of the professionals who work there. METHOD: 32...

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Autores principales: Foà, Chiara, Guarnieri, Maria Cristina, Bastoni, Giorgia, Benini, Barbara, Giunti, Olimpia Maria, Mazzotti, Manola, Rossi, Cristina, Savoia, Alessandra, Sarli, Leopoldo, Artioli, Giovanna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Mattioli 1885 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8023104/
https://www.ncbi.nlm.nih.gov/pubmed/33263342
http://dx.doi.org/10.23750/abm.v91i12-S.10918
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author Foà, Chiara
Guarnieri, Maria Cristina
Bastoni, Giorgia
Benini, Barbara
Giunti, Olimpia Maria
Mazzotti, Manola
Rossi, Cristina
Savoia, Alessandra
Sarli, Leopoldo
Artioli, Giovanna
author_facet Foà, Chiara
Guarnieri, Maria Cristina
Bastoni, Giorgia
Benini, Barbara
Giunti, Olimpia Maria
Mazzotti, Manola
Rossi, Cristina
Savoia, Alessandra
Sarli, Leopoldo
Artioli, Giovanna
author_sort Foà, Chiara
collection PubMed
description BACKGROUND AND AIM OF THE WORK: Faced with the widespread use of services and facilities for the care and assistance of the elderly, the aim of this study was to explore the factors that can affect job satisfaction, work engagement and stress / burnout of the professionals who work there. METHOD: 32 semi-structured interviews were administered to a not probabilistic sample of the different professional roles (coordinators, nurses, healthcare assistants, physiotherapists, community animators) of a Human Services Company in Reggio Emilia (Italy). This includes day-care and residential care facilities for the elderly. RESULTS: The thematic content analysis showed that inter-professional collaboration and positive relationships with superiors, colleagues and elderly people favour the job satisfaction, while workload, high responsibilities, reduction of rest periods and contributory inequity create dissatisfaction. The work engagement is favoured by professional autonomy, a sense of belonging, professional growth, specific training, while it is disadvantaged by scarce career opportunities, job insecurity and low recognition of one’s contribution. Finally, inadequate pay, work load, high turnover and strong emotional experiences related to elderly people increase work-related stress/burnout, while working autonomy, psychological support and good relationships with the elderly reduce it. Some specificities were found according to the different professional roles and the type of services offered. DISCUSSION AND CONCLUSIONS: The results suggest organizational improvement strategies that take these factors into account. Among the improvement proposals we highlight, for example, the promotion of training events, a greater involvement of personnel in corporate decisions and an adequate psychological support for professionals. (www.actabiomedica.it)
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spelling pubmed-80231042021-04-07 Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research Foà, Chiara Guarnieri, Maria Cristina Bastoni, Giorgia Benini, Barbara Giunti, Olimpia Maria Mazzotti, Manola Rossi, Cristina Savoia, Alessandra Sarli, Leopoldo Artioli, Giovanna Acta Biomed Original Article: Healthcare Professionals: Physical and Psychological Conditions BACKGROUND AND AIM OF THE WORK: Faced with the widespread use of services and facilities for the care and assistance of the elderly, the aim of this study was to explore the factors that can affect job satisfaction, work engagement and stress / burnout of the professionals who work there. METHOD: 32 semi-structured interviews were administered to a not probabilistic sample of the different professional roles (coordinators, nurses, healthcare assistants, physiotherapists, community animators) of a Human Services Company in Reggio Emilia (Italy). This includes day-care and residential care facilities for the elderly. RESULTS: The thematic content analysis showed that inter-professional collaboration and positive relationships with superiors, colleagues and elderly people favour the job satisfaction, while workload, high responsibilities, reduction of rest periods and contributory inequity create dissatisfaction. The work engagement is favoured by professional autonomy, a sense of belonging, professional growth, specific training, while it is disadvantaged by scarce career opportunities, job insecurity and low recognition of one’s contribution. Finally, inadequate pay, work load, high turnover and strong emotional experiences related to elderly people increase work-related stress/burnout, while working autonomy, psychological support and good relationships with the elderly reduce it. Some specificities were found according to the different professional roles and the type of services offered. DISCUSSION AND CONCLUSIONS: The results suggest organizational improvement strategies that take these factors into account. Among the improvement proposals we highlight, for example, the promotion of training events, a greater involvement of personnel in corporate decisions and an adequate psychological support for professionals. (www.actabiomedica.it) Mattioli 1885 2020 2020-11-30 /pmc/articles/PMC8023104/ /pubmed/33263342 http://dx.doi.org/10.23750/abm.v91i12-S.10918 Text en Copyright: © 2020 ACTA BIO MEDICA SOCIETY OF MEDICINE AND NATURAL SCIENCES OF PARMA http://creativecommons.org/licenses/by-nc-sa/4.0 This work is licensed under a Creative Commons Attribution 4.0 International License
spellingShingle Original Article: Healthcare Professionals: Physical and Psychological Conditions
Foà, Chiara
Guarnieri, Maria Cristina
Bastoni, Giorgia
Benini, Barbara
Giunti, Olimpia Maria
Mazzotti, Manola
Rossi, Cristina
Savoia, Alessandra
Sarli, Leopoldo
Artioli, Giovanna
Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
title Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
title_full Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
title_fullStr Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
title_full_unstemmed Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
title_short Job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
title_sort job satisfaction, work engagement and stress/burnout of elderly care staff: a qualitative research
topic Original Article: Healthcare Professionals: Physical and Psychological Conditions
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8023104/
https://www.ncbi.nlm.nih.gov/pubmed/33263342
http://dx.doi.org/10.23750/abm.v91i12-S.10918
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