2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?

This study focused on an evaluation over 2.5 years to establish if a frequent attenders' service in an Emergency Department (ED) impacted on the overall number of patients attending as well as the numbers of their attendances. For this, three patient lists from April-September 2015 and three li...

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Detalles Bibliográficos
Autores principales: Sousa, Soraia, Hilder, Tracey, Burdess, Christopher, Bolton, Philippa
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Cambridge University Press 2019
Materias:
Original Papers
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8058880/
https://www.ncbi.nlm.nih.gov/pubmed/30784397
http://dx.doi.org/10.1192/bjb.2019.8
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author Sousa, Soraia
Hilder, Tracey
Burdess, Christopher
Bolton, Philippa
author_facet Sousa, Soraia
Hilder, Tracey
Burdess, Christopher
Bolton, Philippa
author_sort Sousa, Soraia
collection PubMed
description This study focused on an evaluation over 2.5 years to establish if a frequent attenders' service in an Emergency Department (ED) impacted on the overall number of patients attending as well as the numbers of their attendances. For this, three patient lists from April-September 2015 and three lists from a matched period in 2017 were randomly selected and the two samples compared. Results showed both a reduction in the number of total patients identified as frequent attenders as well as a reduction on the number of attendances to ED. The study suggests that the implementation of a frequent attenders' service is associated with benefits, not only for the individual attendances per patient, but also in an overall reduction of the number patients classed as frequent attenders. DECLARATION OF INTEREST: The authors have no conflict of interest to declare regarding this manuscript.
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spelling pubmed-80588802021-05-04 2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department? Sousa, Soraia Hilder, Tracey Burdess, Christopher Bolton, Philippa BJPsych Bull Original Papers This study focused on an evaluation over 2.5 years to establish if a frequent attenders' service in an Emergency Department (ED) impacted on the overall number of patients attending as well as the numbers of their attendances. For this, three patient lists from April-September 2015 and three lists from a matched period in 2017 were randomly selected and the two samples compared. Results showed both a reduction in the number of total patients identified as frequent attenders as well as a reduction on the number of attendances to ED. The study suggests that the implementation of a frequent attenders' service is associated with benefits, not only for the individual attendances per patient, but also in an overall reduction of the number patients classed as frequent attenders. DECLARATION OF INTEREST: The authors have no conflict of interest to declare regarding this manuscript. Cambridge University Press 2019-06 /pmc/articles/PMC8058880/ /pubmed/30784397 http://dx.doi.org/10.1192/bjb.2019.8 Text en © The Authors 2019 https://creativecommons.org/licenses/by-nc-nd/4.0/This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/ (https://creativecommons.org/licenses/by-nc-nd/4.0/) ), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
spellingShingle Original Papers
Sousa, Soraia
Hilder, Tracey
Burdess, Christopher
Bolton, Philippa
2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?
title 2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?
title_full 2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?
title_fullStr 2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?
title_full_unstemmed 2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?
title_short 2.5 years on: what are the effects of a ‘frequent attenders’ service in the Emergency Department?
title_sort 2.5 years on: what are the effects of a ‘frequent attenders’ service in the emergency department?
topic Original Papers
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8058880/
https://www.ncbi.nlm.nih.gov/pubmed/30784397
http://dx.doi.org/10.1192/bjb.2019.8
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