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Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic

Recently, the outbreak of the SARS-CoV-2 virus and the COVID-19 pandemic significantly affected the health situation of the entire society and necessitated reorganization of health care including oncology. The objective of this study was to examine the perception of medical services by cancer patien...

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Autores principales: Konieczny, Magdalena, Cipora, Elżbieta, Sawicka, Jolanta, Fal, Andrzej
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8070459/
https://www.ncbi.nlm.nih.gov/pubmed/33924702
http://dx.doi.org/10.3390/ijerph18084122
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author Konieczny, Magdalena
Cipora, Elżbieta
Sawicka, Jolanta
Fal, Andrzej
author_facet Konieczny, Magdalena
Cipora, Elżbieta
Sawicka, Jolanta
Fal, Andrzej
author_sort Konieczny, Magdalena
collection PubMed
description Recently, the outbreak of the SARS-CoV-2 virus and the COVID-19 pandemic significantly affected the health situation of the entire society and necessitated reorganization of health care including oncology. The objective of this study was to examine the perception of medical services by cancer patients during the pandemic and to identify the key elements influencing the level of satisfaction with oncological care. Of note, 394 patients diagnosed with cancer treated in inpatient oncology wards participated in the study (Poland). The diagnostic survey method was used. A survey questionnaire developed by the authors was used and validated the EORTC IN-PATSAT32 questionnaire. The calculations were made in Statistica 10.0 (Statsoft; 2011, Dell Inc., Round Rock, TX, USA). The average general level of satisfaction with oncological care in the study group was 80.77 out of a total score of 100, representing the highest level of satisfaction. Levels of satisfaction varied according to time since diagnosis (longer time—greater satisfaction) and were lower where treatment was delayed or perceived as disorganised. Nearly half of the respondents felt the threat of the SARS-CoV-2 infection, despite the fact that most of them believed that the hospital was well prepared to diagnose and treat cancer patients during the COVID-19 pandemic. Convincing patients about the proper preparation of health care for diagnostics and therapy is an important element influencing patient satisfaction with oncological care.
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spelling pubmed-80704592021-04-26 Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic Konieczny, Magdalena Cipora, Elżbieta Sawicka, Jolanta Fal, Andrzej Int J Environ Res Public Health Article Recently, the outbreak of the SARS-CoV-2 virus and the COVID-19 pandemic significantly affected the health situation of the entire society and necessitated reorganization of health care including oncology. The objective of this study was to examine the perception of medical services by cancer patients during the pandemic and to identify the key elements influencing the level of satisfaction with oncological care. Of note, 394 patients diagnosed with cancer treated in inpatient oncology wards participated in the study (Poland). The diagnostic survey method was used. A survey questionnaire developed by the authors was used and validated the EORTC IN-PATSAT32 questionnaire. The calculations were made in Statistica 10.0 (Statsoft; 2011, Dell Inc., Round Rock, TX, USA). The average general level of satisfaction with oncological care in the study group was 80.77 out of a total score of 100, representing the highest level of satisfaction. Levels of satisfaction varied according to time since diagnosis (longer time—greater satisfaction) and were lower where treatment was delayed or perceived as disorganised. Nearly half of the respondents felt the threat of the SARS-CoV-2 infection, despite the fact that most of them believed that the hospital was well prepared to diagnose and treat cancer patients during the COVID-19 pandemic. Convincing patients about the proper preparation of health care for diagnostics and therapy is an important element influencing patient satisfaction with oncological care. MDPI 2021-04-13 /pmc/articles/PMC8070459/ /pubmed/33924702 http://dx.doi.org/10.3390/ijerph18084122 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Konieczny, Magdalena
Cipora, Elżbieta
Sawicka, Jolanta
Fal, Andrzej
Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic
title Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic
title_full Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic
title_fullStr Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic
title_full_unstemmed Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic
title_short Patient Satisfaction with Oncological Care during the SARS-CoV-2 Virus Pandemic
title_sort patient satisfaction with oncological care during the sars-cov-2 virus pandemic
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8070459/
https://www.ncbi.nlm.nih.gov/pubmed/33924702
http://dx.doi.org/10.3390/ijerph18084122
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