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Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting

OBJECTIVE: To compare community-based pharmacy medication errors before and after a one-hour live interactive training session for both pharmacists and technicians. METHODS: A one group pre-post intervention design study was conducted in 20 community-based pharmacies in a district of a large nationa...

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Autores principales: Grant, Morgan, Remines, Jamie, Nadpara, Pramit, Goode, Jean-Venable “Kelly” R.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: University of Minnesota Libraries Publishing 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8075146/
https://www.ncbi.nlm.nih.gov/pubmed/34007633
http://dx.doi.org/10.24926/iip.v11i3.3291
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author Grant, Morgan
Remines, Jamie
Nadpara, Pramit
Goode, Jean-Venable “Kelly” R.
author_facet Grant, Morgan
Remines, Jamie
Nadpara, Pramit
Goode, Jean-Venable “Kelly” R.
author_sort Grant, Morgan
collection PubMed
description OBJECTIVE: To compare community-based pharmacy medication errors before and after a one-hour live interactive training session for both pharmacists and technicians. METHODS: A one group pre-post intervention design study was conducted in 20 community-based pharmacies in a district of a large national community pharmacy chain. A one-hour live, interactive session was developed based on incident reports and medication error trends including medication error definition, ways in which medication errors occur, strategies for mitigating errors, information about human error, and methods and habits to improve patient safety. At least 50% of full-time staff for each of the 20 pharmacies were required to attend a training session between December 1, 2017-January 15, 2018. Participants completed a demographics survey documenting gender, age, credentials, number of years of experience, and years of service with the company. Pharmacies were categorized as low, medium or high volume based on prescription count. Medication errors were compared six months pre- and post-live education session. Data were analyzed using SAS version 9.4. RESULTS: One hundred and thirty- five errors and 111 errors were reported pre-and post-live training (mean 6.85 and 5.55, p < 0.301), respectively. Nine pharmacies were low, eight medium, and three high volume with the mean number of medication errors reported pre- and post-live training; low 4.33 vs 4.11 p<0.478, medium 9.37 vs 6.87 p<0.443, and high 7.66 vs 6.33 p<0.593, respectively. Sixty pharmacy staff (34 pharmacists, 26 technicians) attended one of the live training sessions; 73% female; most frequently reported age range 35-50 years; 23 Doctor of Pharmacy, 11 Bachelor of Science in Pharmacy, and 26 Certified Technician; and average number of years’ experience was 13.6 and average service with the company was 8.6 years. CONCLUSIONS: A live training session for both pharmacists and technicians did not significantly decrease medication errors, but could be incorporated as an element of a medication safety program. It should be considered for implementation in other districts of this large national pharmacy chain as a part of an improved patient safety effort.
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spelling pubmed-80751462021-05-17 Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting Grant, Morgan Remines, Jamie Nadpara, Pramit Goode, Jean-Venable “Kelly” R. Innov Pharm Original Research OBJECTIVE: To compare community-based pharmacy medication errors before and after a one-hour live interactive training session for both pharmacists and technicians. METHODS: A one group pre-post intervention design study was conducted in 20 community-based pharmacies in a district of a large national community pharmacy chain. A one-hour live, interactive session was developed based on incident reports and medication error trends including medication error definition, ways in which medication errors occur, strategies for mitigating errors, information about human error, and methods and habits to improve patient safety. At least 50% of full-time staff for each of the 20 pharmacies were required to attend a training session between December 1, 2017-January 15, 2018. Participants completed a demographics survey documenting gender, age, credentials, number of years of experience, and years of service with the company. Pharmacies were categorized as low, medium or high volume based on prescription count. Medication errors were compared six months pre- and post-live education session. Data were analyzed using SAS version 9.4. RESULTS: One hundred and thirty- five errors and 111 errors were reported pre-and post-live training (mean 6.85 and 5.55, p < 0.301), respectively. Nine pharmacies were low, eight medium, and three high volume with the mean number of medication errors reported pre- and post-live training; low 4.33 vs 4.11 p<0.478, medium 9.37 vs 6.87 p<0.443, and high 7.66 vs 6.33 p<0.593, respectively. Sixty pharmacy staff (34 pharmacists, 26 technicians) attended one of the live training sessions; 73% female; most frequently reported age range 35-50 years; 23 Doctor of Pharmacy, 11 Bachelor of Science in Pharmacy, and 26 Certified Technician; and average number of years’ experience was 13.6 and average service with the company was 8.6 years. CONCLUSIONS: A live training session for both pharmacists and technicians did not significantly decrease medication errors, but could be incorporated as an element of a medication safety program. It should be considered for implementation in other districts of this large national pharmacy chain as a part of an improved patient safety effort. University of Minnesota Libraries Publishing 2020-07-31 /pmc/articles/PMC8075146/ /pubmed/34007633 http://dx.doi.org/10.24926/iip.v11i3.3291 Text en © Individual authors https://creativecommons.org/licenses/by-nc/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial License, which permits noncommercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Original Research
Grant, Morgan
Remines, Jamie
Nadpara, Pramit
Goode, Jean-Venable “Kelly” R.
Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting
title Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting
title_full Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting
title_fullStr Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting
title_full_unstemmed Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting
title_short Impact of Live Training on Medication Errors in a Community-Based Pharmacy Setting
title_sort impact of live training on medication errors in a community-based pharmacy setting
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8075146/
https://www.ncbi.nlm.nih.gov/pubmed/34007633
http://dx.doi.org/10.24926/iip.v11i3.3291
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