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Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises. This study enriches the antecedents of proactive customer service performance from a new theoretical perspective by incorp...

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Detalles Bibliográficos
Autores principales:	Zang, Dexia, Liu, Chang, Jiao, Yan
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2021
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8081850/ https://www.ncbi.nlm.nih.gov/pubmed/33935908 http://dx.doi.org/10.3389/fpsyg.2021.648090

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