Using online information technology for deaf students during COVID-19: A closer look from experience

The COVID-19 pandemic has interrupted the education of millions of students across the world. The purpose of this study was to investigate the perceptions regarding the technological instruction and accommodations provided to deaf students in online distance learning during the COVID-19 pandemic. This study was qualitative in nature and used anonymous, one-to-one semi-structured interviews. In June 2020, we interviewed a convenience sample of deaf students (n = 15) and their instructors (n = 3) and analysed the responses thematically. Upon achieving theme saturation, the thematic structure analysis was finalised. The results revealed five main themes related to deaf students’ experience with online distance learning during COVID-19. The themes are as follows: course content delivered, technology used, delivery method, assessment tools used, and social interactions. Each theme is discussed and compared with the related literature to scientifically encapsulate its suggested dimensions. The interviewed students described their experience of using online technology in both negative and positive terms. Instructors also provided their input to express their experiences during that time. Online distance learning was described as a difficult and challenging experience that lacked efficient communication channels and failed to address the needs of the deaf with respect to the communication medium. The typical course delivery methods were described as challenging, and the lack of social interaction was highlighted as a liability. At the same time, participants acknowledged some ancillary benefits of online distance learning especially that it enhanced their technology skills and their competences in adapting to a new environment.