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Top Priorities for Health Service Improvements Among Australian Oncology Patients

OBJECTIVE: To determine among a sample of Australian cancer patients receiving outpatient oncology care: 1) the most frequently endorsed general health service improvements selected by patients; 2) for the three most endorsed general health service improvements, the proportion of participants endors...

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Autores principales: Hall, Alix, Bryant, Jamie, Sanson-Fisher, Robert, Grady, Alice, Proietto, Anthony, Doran, Christopher M
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8114575/
https://www.ncbi.nlm.nih.gov/pubmed/33994819
http://dx.doi.org/10.2147/PROM.S291794
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author Hall, Alix
Bryant, Jamie
Sanson-Fisher, Robert
Grady, Alice
Proietto, Anthony
Doran, Christopher M
author_facet Hall, Alix
Bryant, Jamie
Sanson-Fisher, Robert
Grady, Alice
Proietto, Anthony
Doran, Christopher M
author_sort Hall, Alix
collection PubMed
description OBJECTIVE: To determine among a sample of Australian cancer patients receiving outpatient oncology care: 1) the most frequently endorsed general health service improvements selected by patients; 2) for the three most endorsed general health service improvements, the proportion of participants endorsing specific health service changes; and 3) sociodemographic, disease and treatment characteristics associated with the most frequently endorsed general health service improvements. METHODS: A cross-sectional survey was conducted across six outpatient oncology treatment units located in New South Wales, Australia. Patients receiving chemotherapy for any cancer diagnosis at any of six oncology services were recruited. Participants completed an online survey which included the Consumer Preferences Survey. Logistic regression analyses were conducted to identify sociodemographic, disease and treatment characteristics associated with frequently endorsed health service improvements. RESULTS: A total of 879 eligible patients initiated the survey (72% consent rate). Participants selected a median of two health service improvements. The three most wanted improvements were car parking (56%), up-to-date information about treatment or condition progress (19%), and hospital catering (17%). Age was the only characteristic significantly associated with identifying car parking as a needed improvement. CONCLUSION: Achieving high quality cancer care requires understanding of the views and experiences of patients about the quality of care they receive. Car parking and access to information were the two most frequently endorsed general health service changes desired by this sample of participants. PRACTICE IMPLICATION: Future studies could examine whether enacting changes as per patient feedback improves patient perceptions of quality of care, and health outcomes.
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spelling pubmed-81145752021-05-13 Top Priorities for Health Service Improvements Among Australian Oncology Patients Hall, Alix Bryant, Jamie Sanson-Fisher, Robert Grady, Alice Proietto, Anthony Doran, Christopher M Patient Relat Outcome Meas Original Research OBJECTIVE: To determine among a sample of Australian cancer patients receiving outpatient oncology care: 1) the most frequently endorsed general health service improvements selected by patients; 2) for the three most endorsed general health service improvements, the proportion of participants endorsing specific health service changes; and 3) sociodemographic, disease and treatment characteristics associated with the most frequently endorsed general health service improvements. METHODS: A cross-sectional survey was conducted across six outpatient oncology treatment units located in New South Wales, Australia. Patients receiving chemotherapy for any cancer diagnosis at any of six oncology services were recruited. Participants completed an online survey which included the Consumer Preferences Survey. Logistic regression analyses were conducted to identify sociodemographic, disease and treatment characteristics associated with frequently endorsed health service improvements. RESULTS: A total of 879 eligible patients initiated the survey (72% consent rate). Participants selected a median of two health service improvements. The three most wanted improvements were car parking (56%), up-to-date information about treatment or condition progress (19%), and hospital catering (17%). Age was the only characteristic significantly associated with identifying car parking as a needed improvement. CONCLUSION: Achieving high quality cancer care requires understanding of the views and experiences of patients about the quality of care they receive. Car parking and access to information were the two most frequently endorsed general health service changes desired by this sample of participants. PRACTICE IMPLICATION: Future studies could examine whether enacting changes as per patient feedback improves patient perceptions of quality of care, and health outcomes. Dove 2021-05-07 /pmc/articles/PMC8114575/ /pubmed/33994819 http://dx.doi.org/10.2147/PROM.S291794 Text en © 2021 Hall et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php).
spellingShingle Original Research
Hall, Alix
Bryant, Jamie
Sanson-Fisher, Robert
Grady, Alice
Proietto, Anthony
Doran, Christopher M
Top Priorities for Health Service Improvements Among Australian Oncology Patients
title Top Priorities for Health Service Improvements Among Australian Oncology Patients
title_full Top Priorities for Health Service Improvements Among Australian Oncology Patients
title_fullStr Top Priorities for Health Service Improvements Among Australian Oncology Patients
title_full_unstemmed Top Priorities for Health Service Improvements Among Australian Oncology Patients
title_short Top Priorities for Health Service Improvements Among Australian Oncology Patients
title_sort top priorities for health service improvements among australian oncology patients
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8114575/
https://www.ncbi.nlm.nih.gov/pubmed/33994819
http://dx.doi.org/10.2147/PROM.S291794
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