Cargando…
Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults wi...
Autores principales: | , , , , , , , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2021
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8123161/ https://www.ncbi.nlm.nih.gov/pubmed/33923353 http://dx.doi.org/10.3390/ijerph18094538 |
_version_ | 1783692822476488704 |
---|---|
author | Tanioka, Tetsuya Yokotani, Tomoya Tanioka, Ryuichi Betriana, Feni Matsumoto, Kazuyuki Locsin, Rozzano Zhao, Yueren Osaka, Kyoko Miyagawa, Misao Schoenhofer, Savina |
author_facet | Tanioka, Tetsuya Yokotani, Tomoya Tanioka, Ryuichi Betriana, Feni Matsumoto, Kazuyuki Locsin, Rozzano Zhao, Yueren Osaka, Kyoko Miyagawa, Misao Schoenhofer, Savina |
author_sort | Tanioka, Tetsuya |
collection | PubMed |
description | Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia. |
format | Online Article Text |
id | pubmed-8123161 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-81231612021-05-16 Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia Tanioka, Tetsuya Yokotani, Tomoya Tanioka, Ryuichi Betriana, Feni Matsumoto, Kazuyuki Locsin, Rozzano Zhao, Yueren Osaka, Kyoko Miyagawa, Misao Schoenhofer, Savina Int J Environ Res Public Health Case Report Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia. MDPI 2021-04-24 /pmc/articles/PMC8123161/ /pubmed/33923353 http://dx.doi.org/10.3390/ijerph18094538 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Case Report Tanioka, Tetsuya Yokotani, Tomoya Tanioka, Ryuichi Betriana, Feni Matsumoto, Kazuyuki Locsin, Rozzano Zhao, Yueren Osaka, Kyoko Miyagawa, Misao Schoenhofer, Savina Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia |
title | Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia |
title_full | Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia |
title_fullStr | Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia |
title_full_unstemmed | Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia |
title_short | Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia |
title_sort | development issues of healthcare robots: compassionate communication for older adults with dementia |
topic | Case Report |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8123161/ https://www.ncbi.nlm.nih.gov/pubmed/33923353 http://dx.doi.org/10.3390/ijerph18094538 |
work_keys_str_mv | AT taniokatetsuya developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT yokotanitomoya developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT taniokaryuichi developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT betrianafeni developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT matsumotokazuyuki developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT locsinrozzano developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT zhaoyueren developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT osakakyoko developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT miyagawamisao developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia AT schoenhofersavina developmentissuesofhealthcarerobotscompassionatecommunicationforolderadultswithdementia |