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Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia

Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults wi...

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Autores principales: Tanioka, Tetsuya, Yokotani, Tomoya, Tanioka, Ryuichi, Betriana, Feni, Matsumoto, Kazuyuki, Locsin, Rozzano, Zhao, Yueren, Osaka, Kyoko, Miyagawa, Misao, Schoenhofer, Savina
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8123161/
https://www.ncbi.nlm.nih.gov/pubmed/33923353
http://dx.doi.org/10.3390/ijerph18094538
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author Tanioka, Tetsuya
Yokotani, Tomoya
Tanioka, Ryuichi
Betriana, Feni
Matsumoto, Kazuyuki
Locsin, Rozzano
Zhao, Yueren
Osaka, Kyoko
Miyagawa, Misao
Schoenhofer, Savina
author_facet Tanioka, Tetsuya
Yokotani, Tomoya
Tanioka, Ryuichi
Betriana, Feni
Matsumoto, Kazuyuki
Locsin, Rozzano
Zhao, Yueren
Osaka, Kyoko
Miyagawa, Misao
Schoenhofer, Savina
author_sort Tanioka, Tetsuya
collection PubMed
description Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia.
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spelling pubmed-81231612021-05-16 Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia Tanioka, Tetsuya Yokotani, Tomoya Tanioka, Ryuichi Betriana, Feni Matsumoto, Kazuyuki Locsin, Rozzano Zhao, Yueren Osaka, Kyoko Miyagawa, Misao Schoenhofer, Savina Int J Environ Res Public Health Case Report Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia. MDPI 2021-04-24 /pmc/articles/PMC8123161/ /pubmed/33923353 http://dx.doi.org/10.3390/ijerph18094538 Text en © 2021 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Case Report
Tanioka, Tetsuya
Yokotani, Tomoya
Tanioka, Ryuichi
Betriana, Feni
Matsumoto, Kazuyuki
Locsin, Rozzano
Zhao, Yueren
Osaka, Kyoko
Miyagawa, Misao
Schoenhofer, Savina
Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
title Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
title_full Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
title_fullStr Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
title_full_unstemmed Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
title_short Development Issues of Healthcare Robots: Compassionate Communication for Older Adults with Dementia
title_sort development issues of healthcare robots: compassionate communication for older adults with dementia
topic Case Report
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8123161/
https://www.ncbi.nlm.nih.gov/pubmed/33923353
http://dx.doi.org/10.3390/ijerph18094538
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