Cargando…

Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh

BACKGROUND: Patient satisfaction reflects the healthcare quality of the facility. Therefore, it is important to determine satisfaction level of the patient satisfaction in order to improve services'quality provided to patients. AIM: to assess the satisfaction level of patients at the Family Med...

Descripción completa

Detalles Bibliográficos
Autores principales: Allafi, Abrar H., Alqhatani, Jarman S, Alruwayshid, Mashael S., Alshuniefi, Abeer S., Alarik, Enas F., Alreshidi, Fatmah, Almughais, Ebtehaj S., AlQudairy, Reem A
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer - Medknow 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8144776/
https://www.ncbi.nlm.nih.gov/pubmed/34123924
http://dx.doi.org/10.4103/jfmpc.jfmpc_1745_20
_version_ 1783697031089356800
author Allafi, Abrar H.
Alqhatani, Jarman S
Alruwayshid, Mashael S.
Alshuniefi, Abeer S.
Alarik, Enas F.
Alreshidi, Fatmah
Almughais, Ebtehaj S.
AlQudairy, Reem A
author_facet Allafi, Abrar H.
Alqhatani, Jarman S
Alruwayshid, Mashael S.
Alshuniefi, Abeer S.
Alarik, Enas F.
Alreshidi, Fatmah
Almughais, Ebtehaj S.
AlQudairy, Reem A
author_sort Allafi, Abrar H.
collection PubMed
description BACKGROUND: Patient satisfaction reflects the healthcare quality of the facility. Therefore, it is important to determine satisfaction level of the patient satisfaction in order to improve services'quality provided to patients. AIM: to assess the satisfaction level of patients at the Family Medicine Employee Clinic at a tertiary hospital in Riyadh, Saudi Arabia. This study is a cross-sectional that included 224 patients. METHOD: The study was conducted in King Fahad Medical City at the Family Medicine Employee Clinic between March and December 2019. Self-administered questionnaires were used to gather the data. The questionnaire included questions regarding the demographics of patients and questions to examine their satisfaction with the services provided by the clinic. SPSS version 21 was used for data analysis. RESULTS: The study comprised 90 patients, 71.1% of which were female; 77.8% of participants lived in Riyadh; 92.2% of patients were in the age range of 25–75 years; 51.1% were single; 56.7% had income lower than 10,000 SR; 63.3% had college education; and 95.6% were employees of King Fahd Hospital. The mean ± SD of satisfaction was determined to be at 8.6 ± 1.7. There was a significant inverse correlation between income and satisfaction (P = 0.03). CONCLUSION: Patients reportedly showed high levels of satisfaction, especially regarding the experience of nurses, ease of registration and making appointments, treatment by receptionists, and cleanliness of clinics. The results of the survey reflect the effectiveness and efforts of the employees of the clinic.
format Online
Article
Text
id pubmed-8144776
institution National Center for Biotechnology Information
language English
publishDate 2021
publisher Wolters Kluwer - Medknow
record_format MEDLINE/PubMed
spelling pubmed-81447762021-06-11 Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh Allafi, Abrar H. Alqhatani, Jarman S Alruwayshid, Mashael S. Alshuniefi, Abeer S. Alarik, Enas F. Alreshidi, Fatmah Almughais, Ebtehaj S. AlQudairy, Reem A J Family Med Prim Care Original Article BACKGROUND: Patient satisfaction reflects the healthcare quality of the facility. Therefore, it is important to determine satisfaction level of the patient satisfaction in order to improve services'quality provided to patients. AIM: to assess the satisfaction level of patients at the Family Medicine Employee Clinic at a tertiary hospital in Riyadh, Saudi Arabia. This study is a cross-sectional that included 224 patients. METHOD: The study was conducted in King Fahad Medical City at the Family Medicine Employee Clinic between March and December 2019. Self-administered questionnaires were used to gather the data. The questionnaire included questions regarding the demographics of patients and questions to examine their satisfaction with the services provided by the clinic. SPSS version 21 was used for data analysis. RESULTS: The study comprised 90 patients, 71.1% of which were female; 77.8% of participants lived in Riyadh; 92.2% of patients were in the age range of 25–75 years; 51.1% were single; 56.7% had income lower than 10,000 SR; 63.3% had college education; and 95.6% were employees of King Fahd Hospital. The mean ± SD of satisfaction was determined to be at 8.6 ± 1.7. There was a significant inverse correlation between income and satisfaction (P = 0.03). CONCLUSION: Patients reportedly showed high levels of satisfaction, especially regarding the experience of nurses, ease of registration and making appointments, treatment by receptionists, and cleanliness of clinics. The results of the survey reflect the effectiveness and efforts of the employees of the clinic. Wolters Kluwer - Medknow 2021-04 2021-04-29 /pmc/articles/PMC8144776/ /pubmed/34123924 http://dx.doi.org/10.4103/jfmpc.jfmpc_1745_20 Text en Copyright: © 2021 Journal of Family Medicine and Primary Care https://creativecommons.org/licenses/by-nc-sa/4.0/This is an open access journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
spellingShingle Original Article
Allafi, Abrar H.
Alqhatani, Jarman S
Alruwayshid, Mashael S.
Alshuniefi, Abeer S.
Alarik, Enas F.
Alreshidi, Fatmah
Almughais, Ebtehaj S.
AlQudairy, Reem A
Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh
title Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh
title_full Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh
title_fullStr Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh
title_full_unstemmed Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh
title_short Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh
title_sort patient satisfaction with services at the family medicine employee clinic in a tertiary hospital in riyadh
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8144776/
https://www.ncbi.nlm.nih.gov/pubmed/34123924
http://dx.doi.org/10.4103/jfmpc.jfmpc_1745_20
work_keys_str_mv AT allafiabrarh patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT alqhatanijarmans patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT alruwayshidmashaels patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT alshuniefiabeers patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT alarikenasf patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT alreshidifatmah patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT almughaisebtehajs patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh
AT alqudairyreema patientsatisfactionwithservicesatthefamilymedicineemployeeclinicinatertiaryhospitalinriyadh