Cargando…

Measurement of Service Quality Gaps in Dental Services using SERVQUAL in Public Hospitals of Rawalpindi

OBJECTIVES: To measure service quality gaps in dental services provided at public hospitals of the district, Rawalpindi. METHODS: A cross-sectional survey was conducted in two of the public hospitals of the district, Rawalpindi from April to October 2019. Non-probability consecutive sampling was use...

Descripción completa

Detalles Bibliográficos
Autores principales:	Riaz, Asmaa, Sughra, Ume
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Professional Medical Publications 2021
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8155402/ https://www.ncbi.nlm.nih.gov/pubmed/34104160 http://dx.doi.org/10.12669/pjms.37.3.3436

Ejemplares similares

Assessment of the Quality of Public Hospital Healthcare Services by using SERVQUAL
por: Ozretić Došen, Đurđana, et al.
Publicado: (2020)

Assessing the quality of dental services using SERVQUAL model
por: Dopeykar, Nooredin, et al.
Publicado: (2018)

Measurement of Quality of Educational Hospital Services by the SERVQUAL Model: The Iranian Patients’ Perspective
por: Rezaei, Satar, et al.
Publicado: (2016)

Analysis of Gap in Service Quality in Drug Addiction Treatment Centers of Kerman, Iran, Using SERVQUAL Model
por: Naqavi, Mohammad Reza, et al.
Publicado: (2014)

Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model
por: Fan, Li-hua, et al.
Publicado: (2017)

Assessing Medical Tourism Services Quality Using SERVQUAL Model: A Patient’s Perspective
por: QOLIPOUR, Mohammad, et al.
Publicado: (2018)

Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective
por: Aghamolaei, Teamur, et al.
Publicado: (2014)

An investigation on the quality of midwifery services from the viewpoint of the clients in Isfahan through SERVQUAL model
por: Oliaee, Zohreh, et al.
Publicado: (2016)

The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries
por: Jonkisz, Aleksandra, et al.
Publicado: (2022)

Reliability and Validity of Modified Service Quality Instrument (SERVQUAL) in Patients’ Motivation to Adhere to Insulin Therapy
por: Jakupovic, Vedran, et al.
Publicado: (2018)

Development of a psychiatric liaison service in Rawalpindi, Pakistan
por: Minhas, Ayesha, et al.
Publicado: (2015)

Evaluation of health care service quality in Poland with the use of SERVQUAL method at the specialist ambulatory health care center
por: Manulik, Stanisław, et al.
Publicado: (2016)

Effect of screen time on behavior of pre-schoolers in Islamabad
por: Suleman, Marriam, et al.
Publicado: (2023)

The Quality of Services of Iran University Hospitals Based on SERVQUAL's Evaluation Model: A Systematic Review and Meta-Analysis
por: Gilavand, Abdolreza, et al.
Publicado: (2022)

Public Hospital Quality Assessment. Evidence from Greek Health Setting Using SERVQUAL Model
por: Goula, Aspasia, et al.
Publicado: (2021)

Quality assessment of services provided by health centers in Mashhad, Iran: SERVQUAL versus HEALTHQUAL scales
por: Sharifi, Tahereh, et al.
Publicado: (2021)

SERVQUAL Method as an “Old New” Tool for Improving the Quality of Medical Services: A Literature Review
por: Jonkisz, Aleksandra, et al.
Publicado: (2021)

Apply the SERVQUAL Instrument to Measure Service Quality for the Adaptation of ICT Technologies: A Case Study of Nursing Homes in Taiwan
por: Ko, Chao-Hua, et al.
Publicado: (2020)

Evaluating educational service quality among dentistry and nursing students with the SERVQUAL model: A cross-sectional study
por: Aboubakr, Rabaa M., et al.
Publicado: (2022)

Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services
por: Patwardhan, Avadhut Arun, et al.
Publicado: (2021)

Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook
por: Rahim, Afiq Izzudin A., et al.
Publicado: (2021)

Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical center in Taiwan
por: Lu, Shu-Ju, et al.
Publicado: (2020)

Knowledge and practices of teachers associated with eye health of primary school children in Rawalpindi, Pakistan
por: Habiba, Ume, et al.
Publicado: (2017)

Research on express service defect evaluation based on semantic network diagram and SERVQUAL model
por: Gu, Suishan, et al.
Publicado: (2022)

Patients’ satisfaction with quality of care in general hospitals in Ebonyi State, Nigeria, using SERVQUAL theory
por: Umoke, MaryJoy, et al.
Publicado: (2020)

Meeting Patient Expectations: Assessing Medical Service and Quality of Care Using the SERVQUAL Model in Dermatology Patients at a Single Center in Poland
por: Jonkisz, Aleksandra, et al.
Publicado: (2023)

Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital
por: Junior, Jurandir Barreto Galdino, et al.
Publicado: (2022)

Assessing the Quality of Educational Services of Iranian Universities of Medical Sciences Based on the SERVQUAL Evaluation Model: A Systematic Review and Meta-Analysis
por: Gilavand, Abdolreza, et al.
Publicado: (2019)

Quality of Life of Post-renal Transplant Patients in Rawalpindi
por: Mallick, Naafiah K, et al.
Publicado: (2022)

Assessing Quality Gap of Outpatient Service in Public Hospitals: A Cross-Sectional Study in China
por: Lin, Qian, et al.
Publicado: (2023)

Periodontal disease status and associated risk factors in patients attending a Dental Teaching Hospital in Rawalpindi, Pakistan
por: Bokhari, Syed Akhtar Hussain, et al.
Publicado: (2015)

Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)
por: German, Josephine D., et al.
Publicado: (2022)

Is it an opportunity? COVID-19’s effect on the green supply chains, and perceived service’s quality (SERVQUAL): the moderate effect of big data analytics in the healthcare sector
por: Kholaif, Moustafa Mohamed Nazief Haggag Kotb, et al.
Publicado: (2022)

Examining the Impact of Service Quality on Passengers’ Intentions to Utilize Rail Transport in the Post-Pandemic Era: An Integrated Approach of SERVQUAL and Health Belief Model
por: Wisutwattanasak, Panuwat, et al.
Publicado: (2023)

An analysis of 3105 Medico Legal Cases at Tertiary Care Hospital, Rawalpindi
por: Malik, Romana, et al.
Publicado: (2017)

Comparison of Critical Thinking among undergraduate medical students of Conventional and Integrated curricula in Twin Cities
por: Sughra, Ume, et al.
Publicado: (2022)

Evaluation of empathy and fatigue among physicians and surgeons in tertiary care hospitals of Rawalpindi
por: Rashid, Zubaida, et al.
Publicado: (2021)

Delay in diagnosis of tuberculosis in Rawalpindi, Pakistan
por: Saqib, Muhammad AN, et al.
Publicado: (2011)

Evaluating quality of contraceptive counseling using SERVQUAL model: A cross-sectional study in southern Ethiopia, 2021
por: Geta Hardido, Temesgen, et al.
Publicado: (2023)

Quality of maternal and newborn healthcare services in two public hospitals of Bangladesh: identifying gaps and provisions for improvement
por: Biswas, Taposh Kumar, et al.
Publicado: (2019)

Cannot write session to /tmp/vufind_sessions/sess_2cgoresktm6hs6r4cmdcdg05gr