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User experience with the Ask Your Pharmacist teleconsultation platform
BACKGROUND: An increasing number of pharmacists use technology and social media to connect with patients. However, such means may pose confidentiality issues and legal problems. To correct this situation, a platform of teleconsultation services provided by pharmacists, titled “Ask Your Pharmacist,”...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8165893/ https://www.ncbi.nlm.nih.gov/pubmed/34104275 http://dx.doi.org/10.1177/17151635211006446 |
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author | Guénette, Line Chagnon, Alexandre Turcotte, Véronique |
author_facet | Guénette, Line Chagnon, Alexandre Turcotte, Véronique |
author_sort | Guénette, Line |
collection | PubMed |
description | BACKGROUND: An increasing number of pharmacists use technology and social media to connect with patients. However, such means may pose confidentiality issues and legal problems. To correct this situation, a platform of teleconsultation services provided by pharmacists, titled “Ask Your Pharmacist,” was created in Quebec, Canada. METHODS: A web-based satisfaction survey was carried out among patients and pharmacists who have used the Ask Your Pharmacist platform to describe their experience and satisfaction with the platform and explore the perceived usefulness of this service in the province of Quebec. RESULTS: A total of 53 patients and 27 pharmacists completed the survey. Most patients were satisfied or very satisfied with their experience with Ask Your Pharmacist (96.2%), said that it met their need (88.7%), and agreed they would not have to consult again about the matter discussed with the pharmacist (75.5%). The main motivation of pharmacists for volunteering on Ask Your Pharmacist was to meet the needs of patients (85.1%), promote their profession (55.6%), improve drug utilization in the population (55.6%) and increase accessibility to a pharmacist (51.9%). Most (81.5%) felt that providing written consultation (rather than oral) required more research on their part. DISCUSSION: Most patients judged they would not have to have another consultation about the matter discussed with the pharmacist, suggesting that Ask Your Pharmacist may avoid the need for physician and emergency department visits. CONCLUSION: Most patients and pharmacists were satisfied with their experience with Ask Your Pharmacist and perceived this service as useful. Further studies should assess the impact of this platform on the utilization of other health care services. Can Pharm J (Ott) 2021;154:xx-xx. |
format | Online Article Text |
id | pubmed-8165893 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2021 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-81658932021-06-07 User experience with the Ask Your Pharmacist teleconsultation platform Guénette, Line Chagnon, Alexandre Turcotte, Véronique Can Pharm J (Ott) Research and Clinical BACKGROUND: An increasing number of pharmacists use technology and social media to connect with patients. However, such means may pose confidentiality issues and legal problems. To correct this situation, a platform of teleconsultation services provided by pharmacists, titled “Ask Your Pharmacist,” was created in Quebec, Canada. METHODS: A web-based satisfaction survey was carried out among patients and pharmacists who have used the Ask Your Pharmacist platform to describe their experience and satisfaction with the platform and explore the perceived usefulness of this service in the province of Quebec. RESULTS: A total of 53 patients and 27 pharmacists completed the survey. Most patients were satisfied or very satisfied with their experience with Ask Your Pharmacist (96.2%), said that it met their need (88.7%), and agreed they would not have to consult again about the matter discussed with the pharmacist (75.5%). The main motivation of pharmacists for volunteering on Ask Your Pharmacist was to meet the needs of patients (85.1%), promote their profession (55.6%), improve drug utilization in the population (55.6%) and increase accessibility to a pharmacist (51.9%). Most (81.5%) felt that providing written consultation (rather than oral) required more research on their part. DISCUSSION: Most patients judged they would not have to have another consultation about the matter discussed with the pharmacist, suggesting that Ask Your Pharmacist may avoid the need for physician and emergency department visits. CONCLUSION: Most patients and pharmacists were satisfied with their experience with Ask Your Pharmacist and perceived this service as useful. Further studies should assess the impact of this platform on the utilization of other health care services. Can Pharm J (Ott) 2021;154:xx-xx. SAGE Publications 2021-05-03 /pmc/articles/PMC8165893/ /pubmed/34104275 http://dx.doi.org/10.1177/17151635211006446 Text en © The Author(s) 2021 https://creativecommons.org/licenses/by/4.0/This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Research and Clinical Guénette, Line Chagnon, Alexandre Turcotte, Véronique User experience with the Ask Your Pharmacist teleconsultation platform |
title | User experience with the Ask Your Pharmacist teleconsultation platform |
title_full | User experience with the Ask Your Pharmacist teleconsultation platform |
title_fullStr | User experience with the Ask Your Pharmacist teleconsultation platform |
title_full_unstemmed | User experience with the Ask Your Pharmacist teleconsultation platform |
title_short | User experience with the Ask Your Pharmacist teleconsultation platform |
title_sort | user experience with the ask your pharmacist teleconsultation platform |
topic | Research and Clinical |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8165893/ https://www.ncbi.nlm.nih.gov/pubmed/34104275 http://dx.doi.org/10.1177/17151635211006446 |
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