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Research on automatic labeling of imbalanced texts of customer complaints based on text enhancement and layer-by-layer semantic matching
Due to its potential impact on business efficiency, automated customer complaint labeling and classification are of great importance for management decision making and business applications. The majority of the current research on automated labeling uses large and well-balanced datasets. However, cu...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Nature Publishing Group UK
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8178387/ https://www.ncbi.nlm.nih.gov/pubmed/34088946 http://dx.doi.org/10.1038/s41598-021-91189-0 |