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Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines

OBJECTIVE: This study aimed to explore the application effect of lean management in rabies vaccination. METHODS: Lean management in rabies vaccination was implemented from July 2020. A total of 2306 patients vaccinated from January to June 2020 were enrolled as routine management group, and 2718 pat...

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Autores principales: Zhang, Miao-Miao, Yu, Xiao-Chun, Lu, Feng-Li, Lu, Ke-Ke
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8184291/
https://www.ncbi.nlm.nih.gov/pubmed/34113083
http://dx.doi.org/10.2147/PPA.S305086
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author Zhang, Miao-Miao
Yu, Xiao-Chun
Lu, Feng-Li
Lu, Ke-Ke
author_facet Zhang, Miao-Miao
Yu, Xiao-Chun
Lu, Feng-Li
Lu, Ke-Ke
author_sort Zhang, Miao-Miao
collection PubMed
description OBJECTIVE: This study aimed to explore the application effect of lean management in rabies vaccination. METHODS: Lean management in rabies vaccination was implemented from July 2020. A total of 2306 patients vaccinated from January to June 2020 were enrolled as routine management group, and 2718 patients vaccinated from July to November 2020 were enrolled as lean management group. The relationship between potential factors and rabies vaccination with 1:1 propensity score matching (PSM) was analysed. The compliance, waiting time for vaccination, and satisfaction of patients of routine and lean management group were statistically analyzed. The changes in the three indicators before and after the implementation and their application effects were compared. RESULTS: Compliance rate in lean management group (98.72%) was significantly higher than that in routine management group (93.87%) (χ(2)=32.902, P<0.001). The waiting time for vaccination was also significantly shortened (t = 9.209, P < 0.001), and the satisfaction of patients significantly improved (X(2) = 39.611, P < 0.001). CONCLUSION: Implementing lean management in all aspects of rabies vaccination can significantly improve patient compliance and work efficiency of nursing staff and improve the patient medical experience.
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spelling pubmed-81842912021-06-09 Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines Zhang, Miao-Miao Yu, Xiao-Chun Lu, Feng-Li Lu, Ke-Ke Patient Prefer Adherence Original Research OBJECTIVE: This study aimed to explore the application effect of lean management in rabies vaccination. METHODS: Lean management in rabies vaccination was implemented from July 2020. A total of 2306 patients vaccinated from January to June 2020 were enrolled as routine management group, and 2718 patients vaccinated from July to November 2020 were enrolled as lean management group. The relationship between potential factors and rabies vaccination with 1:1 propensity score matching (PSM) was analysed. The compliance, waiting time for vaccination, and satisfaction of patients of routine and lean management group were statistically analyzed. The changes in the three indicators before and after the implementation and their application effects were compared. RESULTS: Compliance rate in lean management group (98.72%) was significantly higher than that in routine management group (93.87%) (χ(2)=32.902, P<0.001). The waiting time for vaccination was also significantly shortened (t = 9.209, P < 0.001), and the satisfaction of patients significantly improved (X(2) = 39.611, P < 0.001). CONCLUSION: Implementing lean management in all aspects of rabies vaccination can significantly improve patient compliance and work efficiency of nursing staff and improve the patient medical experience. Dove 2021-06-03 /pmc/articles/PMC8184291/ /pubmed/34113083 http://dx.doi.org/10.2147/PPA.S305086 Text en © 2021 Zhang et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php).
spellingShingle Original Research
Zhang, Miao-Miao
Yu, Xiao-Chun
Lu, Feng-Li
Lu, Ke-Ke
Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines
title Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines
title_full Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines
title_fullStr Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines
title_full_unstemmed Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines
title_short Lean Management Promotes Compliance and Satisfaction of Rabies Vaccines
title_sort lean management promotes compliance and satisfaction of rabies vaccines
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8184291/
https://www.ncbi.nlm.nih.gov/pubmed/34113083
http://dx.doi.org/10.2147/PPA.S305086
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