Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience

The Ombudsman Office at a large academic medical center created a standardized approach to manage and measure unsolicited patient complaints, including methods to identify longitudinal improvements, accounting for volume variances, as well as incident severity to prioritize response needs. Data on p...

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Detalles Bibliográficos
Autores principales: Bayer, Stephanie, Kuzmickas, Paul, Boissy, Adrienne, Rose, Susannah L., Mercer, Mary Beth
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Feature
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205334/
https://www.ncbi.nlm.nih.gov/pubmed/34179397
http://dx.doi.org/10.1177/2374373521998624

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205334/
https://www.ncbi.nlm.nih.gov/pubmed/34179397
http://dx.doi.org/10.1177/2374373521998624

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