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Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada

The Fraser Health heart function clinics explored patient satisfaction using a survey with the goal of understanding and improving care and service delivery. Data were collected from 124 respondents at 3 ambulatory care sites in the region. Patient satisfaction scores were high, with an average scor...

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Detalles Bibliográficos
Autores principales: Koning, Clare, Lock, Adinet, Bushe, Judy, Guo, Charles
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205352/
https://www.ncbi.nlm.nih.gov/pubmed/34179354
http://dx.doi.org/10.1177/2374373520981475
Descripción
Sumario:The Fraser Health heart function clinics explored patient satisfaction using a survey with the goal of understanding and improving care and service delivery. Data were collected from 124 respondents at 3 ambulatory care sites in the region. Patient satisfaction scores were high, with an average score of 8.85 out of 10 and 95% of respondents rating the service higher than 6 out of 10. The results highlighted the importance of multidisciplinary teams, good communication, adequate information, and emphasis on how a patient is treated. The patient’s understanding of the information provided and of their heart health treatment plan were identified as two areas that require greater awareness.